Hello to all, the buyer left me a feedback 1 star "I did not receive my package; the seller insists it was left in a safe place but acknowledges it was left outside the front door (and was in all probability stolen). My safe place is inside my porch or with my neighbour . They refuse a refund or a replacement so I have had to buy the product from another seller as my cat has ckd and this was for him. Dreadful service" The item has been delivered with tracking number FT220209558GB via Royal Mail (can't post the link, because Amazon didn't allow me). So the buyer firstly try to get money from me, but told him that already delivered and also have a Proof of delivery(picture taken on delivery time by courier). Now she have the item and money of course.... You can check that when you click on Confirm postcode => RG14 5RG . Of course the software reject my appeal with reason "

We have reviewed this feedback and found that it is not in violation of our guidelines and has been retained. To request further review of this decision, re-open the case in Case Log." as 99,99% of the cases here... So can you please remove this feedback, because impact on my Order Defect Rate ? Thank you !

@Julia_Amazon @Julia_Amzn , @Winston_Amazon , @Sakura_Amazon_ , @Sarah_Amzn , @Simon_Amazon , @Spencer_Amazon @Abella_AMZ @Ezra_Amazon @Jessica_Amazon_ @Ash_AMZ @Maja_Amazon @Spencer_Amazon