Counterfeit claim from Amazon
hi looking for some advice. I only sell one branded item and have done so without any problem for a couple of years. Recently I had another seller using his personal account o buy £5/600 worth of stock then returning it unsellable. Of course Amazon have allowed this and offered no help after opening multiple cases. I believe he has done this to all other sellers as it’s only him on the listing now. I then had thousands of pounds worth of stock stuck in quarantine. After 60 days Amazon have suddenly said they believe my stock is counterfeit. My dashboard is 100% healthy. So I believe this individual is behind this, possibly doing this to multiple sellers. I have sent invoices in for the last year proving they are 100% authentic but keep getting told it is not enough. These units will now be destroyed by Amazon unless a miracle happens, which I can’t see. I feel like the only option I’m left with is to close down my account and take the hit, losing close to £10,000.
Counterfeit claim from Amazon
hi looking for some advice. I only sell one branded item and have done so without any problem for a couple of years. Recently I had another seller using his personal account o buy £5/600 worth of stock then returning it unsellable. Of course Amazon have allowed this and offered no help after opening multiple cases. I believe he has done this to all other sellers as it’s only him on the listing now. I then had thousands of pounds worth of stock stuck in quarantine. After 60 days Amazon have suddenly said they believe my stock is counterfeit. My dashboard is 100% healthy. So I believe this individual is behind this, possibly doing this to multiple sellers. I have sent invoices in for the last year proving they are 100% authentic but keep getting told it is not enough. These units will now be destroyed by Amazon unless a miracle happens, which I can’t see. I feel like the only option I’m left with is to close down my account and take the hit, losing close to £10,000.
4 replies
Seller_Nprc5XWvdLYk9
but was the stock returned your stock or a classic switcheroo ?
Seller_l9DWGFvAaJQ2I
Surely for losses approaching 10k or more this is a matter for a solicitor then police then action? It's more than an Amazon issue - it's large scale fraud?