Seller Verification - Change to Legal Entity
Hi,
I'm trying to change my account over from being registered as an individual to be under the new legal entity I set up (my bad, I registered wrong in the first place).
In the identity information page I've been trying to enter my information (UTR number, company name, company number etc.) and submit my documents. However, when I press submit for verification the page just loops back and asks for the same information again. I'm stuck in the "verification loop"
I've been in contact with seller support but they've predictably been completely useless, they're just telling me to submit the information properly (I am). Are the mods able to do something behind the scenes to assist? I have seen old threads where you've supported with this before. Please advise
Thanks
Seller Verification - Change to Legal Entity
Hi,
I'm trying to change my account over from being registered as an individual to be under the new legal entity I set up (my bad, I registered wrong in the first place).
In the identity information page I've been trying to enter my information (UTR number, company name, company number etc.) and submit my documents. However, when I press submit for verification the page just loops back and asks for the same information again. I'm stuck in the "verification loop"
I've been in contact with seller support but they've predictably been completely useless, they're just telling me to submit the information properly (I am). Are the mods able to do something behind the scenes to assist? I have seen old threads where you've supported with this before. Please advise
Thanks
18 replies
Seller_ZVAz3d5lZuGid
You would need to tag in some forum mods for them to notice your post.
Seller_kW3E1OLnSCGHd
@Sarah_Amzn @Julia_Amazon @Ezra_Amazon @Roberto_Amazon@Angie_Amazon @Winston_Amazon @Spencer_Amazon
Could one of you help please?
I'm unable to start selling the products I've sourced until this is sorted, and so until this is fixed Amazon currently is holding £3k of my stock hostage (which is a lot for me, since I'm starting out).
I am happy to cooperate quickly to get verified properly and have all my documents to hand, but without help I will lose all of this, and that will naturally be very disappointing.
Grateful for any help.
Roberto_Amazon
Hello! @Seller_kW3E1OLnSCGHd
Thank you for using the Forums. I am currently looking into this, I will get back to you once I have an update.
Regards,
Roberto
Roberto_Amazon
Hello! @Seller_kW3E1OLnSCGHd
Thank you for your patience. We have forwarded this to our registration team for review, you will be contacted in the next 48 hours, please review your notifications for an update.
Regards,
Roberto
Pete_Amazon
Hello @Seller_kW3E1OLnSCGHd,
I am Pete from Amazon reaching out to you regarding your concern about your verification.
We are closely working with team on this issue requesting you to wait.
We kindly ask for your patience while we work through this. Please know that we are giving this matter our full attention and will address it as quickly as possible.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Pete.
