Account deactivated with no information due to an ASIN we sold 4 units of bought from a manufacturer? Random bot test?
I woke up today to my account being deactivated for a product I bought direct from the manufacturer (a pregnancy test) To be honest we have not sold it for a couple of years, so maybe they are just randomly checking our invoice.
I've only sold 4 units of it, and I have an Excellent Voice of the Customer Rating.
I've appealed with the invoice, so hopefully it's sorted.
But this is a genuine mistake and I don't know why they have deactivated us we have never had a violation, the violation is not even showing in Account Health, just received a random notification at 3am with no context.
Why is this happened and how can I stop it from happening again?
@Ezra_Amazon @Sarah_Amzn @Julia_Amazon @Spencer_Amazon
Account deactivated with no information due to an ASIN we sold 4 units of bought from a manufacturer? Random bot test?
I woke up today to my account being deactivated for a product I bought direct from the manufacturer (a pregnancy test) To be honest we have not sold it for a couple of years, so maybe they are just randomly checking our invoice.
I've only sold 4 units of it, and I have an Excellent Voice of the Customer Rating.
I've appealed with the invoice, so hopefully it's sorted.
But this is a genuine mistake and I don't know why they have deactivated us we have never had a violation, the violation is not even showing in Account Health, just received a random notification at 3am with no context.
Why is this happened and how can I stop it from happening again?
@Ezra_Amazon @Sarah_Amzn @Julia_Amazon @Spencer_Amazon
1 reply
Spencer_Amazon
Hello @Seller_RoMp2zgveUF63,
I checked and saw your case was under review. You will receive a performance notification once our internal team has completed their review of your appeal. In the meantime, please continue to monitor your Account Health page for any updates.
Regards, Spencer
