Product ID entered is not valid error suddenly appearing on 1000s of listings
I have over 10000 listings many of which have been listed for over 6 years. All are manufactured by us, are in Brand Registry, and have valid GS1 Ean codes. I have never had a problem editing them from time to time to improve images etc. Then suddenly a couple of days ago I get a "Product ID entered is not valid" on 1000s of these products. I cannot amend any of these products because of this error against the External Product ID. I have tried updating by file upload and have checked all attributes in case there have been changes to the template.
I am going around in circles with seller support. Note, these are existing listings for own branded products for which we are the only seller. Has anybody else experienced this?
Thanks
Matt
0 replies
Seller_ZOZTdubuqFBLp
I have noticed that this morning I have the same issue. I have justy opened a case with SS but do not expect anything that will help from there.
If I find anything online I iwll update you here, please do the same.
Seller_nJIsCxkWkBGlh
We've been seeing the same on our listings. We list own brand products with EANs assigned from our own GS1 account... but Amazon says the EANs aren't valid.
Seller_TSOxLjv7NZmKi
We had the very same issue. I opened around a dozen seperate cases with SS over a period of 3 months. In the end we have been forced to relist and lost all feedback. Not good, since this has impacted sales......
