Constant OTPs requests followed by account being locked due to too many OTPs requested today
How do you handle constant OTP requests? I'm setting up my account and it requires jumping through different settings, which triggers OTP request almost all the time.
Even if I check dont require OTP for this browser etc it still asks for OTPs. I've tried deactivating 2 step verification altogether but the moment I needed to log in - it forced me to set up 2stage verification again.
Constant OTPs requests followed by account being locked due to too many OTPs requested today
How do you handle constant OTP requests? I'm setting up my account and it requires jumping through different settings, which triggers OTP request almost all the time.
Even if I check dont require OTP for this browser etc it still asks for OTPs. I've tried deactivating 2 step verification altogether but the moment I needed to log in - it forced me to set up 2stage verification again.
3 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_DVIteay4l9Vdy,
Are these credentials being used by multiple users or on multiple devices simultaneously? If so, consider creating separate user credentials for each user/device.
If you're currently using SMS or phone calls for verification, switching to an authenticator app might help (https://sellercentral.amazon.com/help/hub/reference/G202110780).
If these suggestions don't resolve the issue, check if any of these common OTP triggers apply to your situation (https://sellercentral.amazon.com/help/hub/reference/G202169060):
- Using anonymous/incognito browser mode
- Using a proxy service
- Connecting through a VPN
- Browser cookies disabled
- Frequently clearing cache/cookies
- Device updates
- Switching between different browsers
- Logging out of the Seller Central mobile app
Hope this helps!
Best regards, Michael
Seller_zzxs6ToAwzhSl
I was having to re-login and request OTP every 10 minutes or so. I found disabling passkey authentication and loggin in with a password stopped the repeated forced logouts.
Saying that, some account functions, like editing account information will trigger an OTP request regardless.
