unfair a to z refund despite amazon confirmed delivered
hi,
received an a to z customer claiming item not delivered.
delivery proof provided and amazon admitted sufficient evidence provided that delivered to customer but amazon still refunded from my pocket.
how is this possible and why?
unfair a to z refund despite amazon confirmed delivered
hi,
received an a to z customer claiming item not delivered.
delivery proof provided and amazon admitted sufficient evidence provided that delivered to customer but amazon still refunded from my pocket.
how is this possible and why?
8 replies
Seller_ZJhFeE3tNKzfh
that is a standard response on an a-z n now where you use a shipping method that doesn’t have a signature (and often the case even with a signature)
It’s a joke. But your only real hope would be a letter before action to Amazon.
Seller_6j8nZ0HX2y4Yq
hello danya i have had a couple of these all you need todo is reply to the A-Z claim stating that you have delivered it and if your courier has taken a picture you should be refunded the full amount
Seller_0UsCN5pKkU6bJ
This is why I gave up selling anything more than £100 on Amazon absolutely no seller protection ... I just list expensive items on eBay where you do get covered in this situation.
Seller_zkETYNYu5AkMT
File a police complaint against buyer and amazon for fraud.
Sarah_Amzn
Hello @Seller_AUuRYDOSEgTRP,
I checked with the partner team and the issue with this order seems to be the invalid tracking number (tracking number in order details is incomplete-PY8549147).
Tracking information was not updated on time (before claim was filed) so the system processed the claim based on the incomplete tracking data available at the time.
I'm sorry I could not help you reverse the decision in this particular case.
Kind regards,
Sarah.
