Return but buyer has no printer to print label
A buyer wishes to return an item, I’ve sent him a return label but he’s saying he doesn’t have a printer (“he’s spent several days trying to find a local facility with a printer, to no avail”).
How do you guys deal with this, do you take the hit and print yourselves and ship over to him or put your feet down and insist he finds somewhere to print? (He can’t have tried very hard, he lives in the middle of london)
Return but buyer has no printer to print label
A buyer wishes to return an item, I’ve sent him a return label but he’s saying he doesn’t have a printer (“he’s spent several days trying to find a local facility with a printer, to no avail”).
How do you guys deal with this, do you take the hit and print yourselves and ship over to him or put your feet down and insist he finds somewhere to print? (He can’t have tried very hard, he lives in the middle of london)
11 replies
Seller_lplZIMdO5UBa7
Tell him to write out a label and add a covering note, the pre-printed option is just for convenience, its not the be all and end all of accepting a return.
Seller_BuqBvnQW4Pp6T
If the customer won’t print off the return label, then provide them with your address and tell them that this is the return address, and that you cannot process a refund until the items have been returned. Kindly suggest that a library or a print shop, or even a stationary shop eg staples, will often offer printing services. They may be hoping for a refund without return because ‘they cannot possibly return it because they don’t have a printer’, despite the fact they could also hand write the address label and return it that way.
Seller_t9axAefQD4v9m
Is it a prepaid return label or an unpaid one?
Seller_0Amk0hnQkPWMH
A bit off topic I know, but as a buyer I have requested a return and the label shows on screen, but then printing off there’s just a blank space, no label. And I have changed nothing in my browser.
If it’s not just me, expect buyers to complain!
Seller_BxYj6lzw81ERI
return the part of fee, she can send it through post office by himself
