Frustrating ungating issue (lack of support)
I've got a few brands that I'm really struggling to get ungated. I have submitted all the required information with invoicing. I've spoke to support multiple times, but no one is giving me a straight answer of why it's being declined.
How do I just get a simple answer of "it was rejected because xyz"? So I can move on to other brands, or just focus on the brands I've been ungated on successfully.
Frustrating ungating issue (lack of support)
I've got a few brands that I'm really struggling to get ungated. I have submitted all the required information with invoicing. I've spoke to support multiple times, but no one is giving me a straight answer of why it's being declined.
How do I just get a simple answer of "it was rejected because xyz"? So I can move on to other brands, or just focus on the brands I've been ungated on successfully.
2 replies
Seller_FwNZ3OOTo1Rls
Totally get your frustration — Amazon unfortunately doesn’t provide specific reasons when invoice submissions are rejected. Seller support often can’t see the exact reasoning either.
In my experience, comparing a rejected invoice to one that’s been accepted in the past can help narrow things down. Here are a few things to check:
- Are you buying direct from the brand, or through a wholesaler?
- Is the wholesaler one you’ve used before successfully to un-gate brands, or are they new to you?
- Does the invoice clearly show matching product names/product identifiers (EAN/ASIN/SKU etc), purchase quantity (must show minimum 10 units), and your seller name/address exactly as registered on your account?
Amazon doesn’t publish an official list, but it definitely seems like there’s a group of wholesalers that are more likely to be accepted. Amazon doesn't accept receipts/invoices from retailers.
I run a food and gifting brand and have had to try 2–3 suppliers sometimes before getting ungated. Happy to share the general structure of the invoices that have worked for us if that helps
