Removing Vine review that violates community guidelines
I have emailed the community guidelines team regarding a Vine review that is factually incorrect and promotes hate speech. Does anyone know what the turnaround time is for Amazon to review requests to remove a review?
I’m a new seller and this situation has resulted in zero sales since the review was made. It seems potential customers are drawn to the false review rather than the 5 star ones that the product has received.
Removing Vine review that violates community guidelines
I have emailed the community guidelines team regarding a Vine review that is factually incorrect and promotes hate speech. Does anyone know what the turnaround time is for Amazon to review requests to remove a review?
I’m a new seller and this situation has resulted in zero sales since the review was made. It seems potential customers are drawn to the false review rather than the 5 star ones that the product has received.
9 replies
Seller_ZJhFeE3tNKzfh
You only have 1 product, and the lowest starred rating it has is 3 stars and complained about a spelling error?
Is that the review in question?
Seller_uPuf4V7GDz2aH
You're really reaching here if you think that the review contains "hate speech". There is nothing hateful about the review in any way. If you really are offended as you say, then you are in for a very rough ride selling on Amazon.
If you really want the review removed, your best bet is requesting it to be removed based on the fact they referenced the price. This is technically against the review terms if I remember correctly.
As others have said take on board the comments about the "Marhmallow", maybe consider a change for a reprint. Personally I would have thought this was a typo too. Remember on Amazon the customer is always right, even when they are wrong.
Your product is 4.4/5 which is a very good rating and I doubt will put many people off buying. You have a lot more to be positive about than negative.
