Use holiday mode to protect your Account Health
If you plan to take time off over the summer, we recommend that you update your holiday status to prevent new Fulfilled by Merchant orders and protect your Account Health.
When you set your account to On holiday, we temporarily remove your Fulfilled by Merchant listings from Amazon product detail pages and search results.
If this setting is not enabled, missed shipments can hurt your performance metrics, including the following:
- Late dispatch rate
- Valid tracking rate
- Order defect rate
- Pre-fulfilment Cancellation Rate
To enable holiday mode, follow these steps:
- Go to Store status and holiday settings.
- Click Edit.
- Under Holiday status, use the toggle to set your store status to On holiday.
For more information, go to Listing status for holidays and other absences.
Use holiday mode to protect your Account Health
If you plan to take time off over the summer, we recommend that you update your holiday status to prevent new Fulfilled by Merchant orders and protect your Account Health.
When you set your account to On holiday, we temporarily remove your Fulfilled by Merchant listings from Amazon product detail pages and search results.
If this setting is not enabled, missed shipments can hurt your performance metrics, including the following:
- Late dispatch rate
- Valid tracking rate
- Order defect rate
- Pre-fulfilment Cancellation Rate
To enable holiday mode, follow these steps:
- Go to Store status and holiday settings.
- Click Edit.
- Under Holiday status, use the toggle to set your store status to On holiday.
For more information, go to Listing status for holidays and other absences.
1 reply
Seller_d8YGbIjNqwFxn
What it doesn't do is protect you from late shipments/cancellations for orders pending prior to enabling holiday mode.
Whilst on holiday I had to cancel 2 orders which were pending prior to the holiday. One of them was pending for 2 weeks.
Every year this is mentioned, it can cause sellers metrics to be compromised and is not good for customers who end up with cancelled or late orders.
