Update to international returns requirements as of August 11
Our Customer returns for international sales requirements state that you must offer customers specific options for international returns of Fulfilled by Merchant items over €25 or £20 (including VAT).
Starting August 11, 2025, if you don’t offer any of the options below to your Amazon.de customers for orders shipped from outside Germany respectively within three calendar days of the return request, we’ll refund the customer on your behalf and charge the amount to your seller account.
The same three calendar days window will apply to your Amazon.co.uk customers for orders shipped from outside the UK from August 11, 2025. This update replaces the current window of four calendar days that was implemented November 11, 2024. These charges are not eligible for reimbursement via SAFE-T claims.
You must offer one of the following options:
- A domestic return address in Germany and prepaid return label. Go to Return Settings to add an address. For help to obtain a domestic return address, go to our Returns Provider programme. To understand who is responsible for return costs, go to Return Reason Codes.
- A pre-paid international return label for items shipped from your non-German fulfilment location. Upload a pre-paid return label when you receive the return request. Return costs are always your responsibility if you choose this option.
- A full refund without returning the item. Set up automated refund rules with Returnless resolutions.
From August 11, 2025, we’ll also enable Amazon pre-paid return labels for Fulfilled by Merchant orders with Amazon Return Shipping Services for cross-border Amazon.de returns through DHL Connect and DPD. Amazon pre-paid return labels automatically provide tracked, pre-paid return labels for customer-initiated returns within our return policy and can help you comply with the international return requirements.
For details on carrier coverage and rates, go to Shipping costs for Fulfilled by Merchant returns.
For more information on our international returns policy, go to Customer returns for international sales.
Update to international returns requirements as of August 11
Our Customer returns for international sales requirements state that you must offer customers specific options for international returns of Fulfilled by Merchant items over €25 or £20 (including VAT).
Starting August 11, 2025, if you don’t offer any of the options below to your Amazon.de customers for orders shipped from outside Germany respectively within three calendar days of the return request, we’ll refund the customer on your behalf and charge the amount to your seller account.
The same three calendar days window will apply to your Amazon.co.uk customers for orders shipped from outside the UK from August 11, 2025. This update replaces the current window of four calendar days that was implemented November 11, 2024. These charges are not eligible for reimbursement via SAFE-T claims.
You must offer one of the following options:
- A domestic return address in Germany and prepaid return label. Go to Return Settings to add an address. For help to obtain a domestic return address, go to our Returns Provider programme. To understand who is responsible for return costs, go to Return Reason Codes.
- A pre-paid international return label for items shipped from your non-German fulfilment location. Upload a pre-paid return label when you receive the return request. Return costs are always your responsibility if you choose this option.
- A full refund without returning the item. Set up automated refund rules with Returnless resolutions.
From August 11, 2025, we’ll also enable Amazon pre-paid return labels for Fulfilled by Merchant orders with Amazon Return Shipping Services for cross-border Amazon.de returns through DHL Connect and DPD. Amazon pre-paid return labels automatically provide tracked, pre-paid return labels for customer-initiated returns within our return policy and can help you comply with the international return requirements.
For details on carrier coverage and rates, go to Shipping costs for Fulfilled by Merchant returns.
For more information on our international returns policy, go to Customer returns for international sales.
1 reply
Seller_lnDDxVUakxGi5
Is this just Amazon.de or will it roll across amazon France, Spain, Netherlands etc?
I think this is already in play for amazon.com?
