An ASIN taken down for an ingredient that isn't even banned in the UK
Just to be clear, it isn't my Asin, but it is an item I sold in the past 30 days (I only sold 2 of them). It contained an ingredient, Selenium Sulfide. My account is at risk of deactivation now. I originally accepted everything but then was told the violation will still remain on my account.
I've since looked up the ingredient and the item/asin in question, it is banned in the EU, not in the UK. Brexit means this doesn't apply to the UK. The item in question is sold by Boots, Superdrug, Tesco etc with the same ingredient.
I appealed and mentioned this, but the response was a very impersonal 'it is Banned on amazon'. This was such an awful response to give me. This should not be banned in the first place because the ingredient is not banned in the UK and my listings/sales are only active for the UK, I do not have a single sale on amazon outside of the UK.
If amazon wanted to ban it for sale on their website, regardless of it being a legal ingredient in the UK, why give sellers a violation?
As usual, seller help are incompetent and do not know what they are doing.
An ASIN taken down for an ingredient that isn't even banned in the UK
Just to be clear, it isn't my Asin, but it is an item I sold in the past 30 days (I only sold 2 of them). It contained an ingredient, Selenium Sulfide. My account is at risk of deactivation now. I originally accepted everything but then was told the violation will still remain on my account.
I've since looked up the ingredient and the item/asin in question, it is banned in the EU, not in the UK. Brexit means this doesn't apply to the UK. The item in question is sold by Boots, Superdrug, Tesco etc with the same ingredient.
I appealed and mentioned this, but the response was a very impersonal 'it is Banned on amazon'. This was such an awful response to give me. This should not be banned in the first place because the ingredient is not banned in the UK and my listings/sales are only active for the UK, I do not have a single sale on amazon outside of the UK.
If amazon wanted to ban it for sale on their website, regardless of it being a legal ingredient in the UK, why give sellers a violation?
As usual, seller help are incompetent and do not know what they are doing.
9 replies
Seller_RlZVPg3d6ZUGP
It applies to Ireland though which you will sell to via Amazon.....
Seller_nJIsCxkWkBGlh
What ASIN is it? (I can only find a couple of anti-dandruff shampoos when I search for selenium disulfide on Amazon UK.)
Seller_lzs7hBA9Beyl3
Have you had any luck challenging the removal of your ASIN? We have the same problem with Selenium Sulfide. Perhaps it's worth reaching out to the MD in this case?
The law says that concentrations up to 1% are allowed on the market, but for some reason Amazon removed the listings and the appeal was denied with the only comment being: 'This product has been identified to contain "Selenium Sulfide". The sale of products containing this ingredient or undeclared ingredients is prohibited from sale and listing on Amazon.'
Worst thing is, Amazon does not even have a list of ingredients that are not allowed for sale. The Restricted Products FAQ vaguely mentions following current regulations, but Amazon routinely bans chemicals that are legal.
