VTR Self Delivery
Hello everyone.
I dispatch some orders via the Self Delivery option.
I have recently noticed these are not effecting my VTR due to no Valid Tracking, but if we are delivering on our own vans then we do not have a valid tracking number.
Has anyone come across this that they can help with please as our percentage has took a nose dive!
Thanks
VTR Self Delivery
Hello everyone.
I dispatch some orders via the Self Delivery option.
I have recently noticed these are not effecting my VTR due to no Valid Tracking, but if we are delivering on our own vans then we do not have a valid tracking number.
Has anyone come across this that they can help with please as our percentage has took a nose dive!
Thanks
27 replies
Seller_ZJhFeE3tNKzfh
An aptly timed forum thread but I cannot make head or tail of what this line means...
"Orders sent through Other delivery service providers will not be considered whilst calculating VTR performance and since we cannot consider the self-delivery option for VTR performance, this may impact your score."
Seller_RAXEWLxQ2dbmN
Maybe one of the mods can clarify things... maybe? :-/
Seller_W0UadCH7lVBVG
Please can the mods look into this.
Why is Self Delivery now affecting our VTR when it never did before and the policy says that using Self Delivery won't negatively affect VTR?
@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon
Seller_zmFTGPOg0cxPZ
someone mentioned putting your contact number in the tracking id box, I don’t know if anyone has tried that
Seller_eKxfC0hfusHiG
run a report to see what is actually invalid.
all of my invalid ones are from 2nd - 24th Dec.......and that cant not be right
Seller_Ksv7a5KT2rTdD
VTR exemptions
''Self-delivered shipments (that is, shipments that are delivered using your own logistics).''
we use that and since yesterday our VTR changed from n/a to 1%, i spoke to ss and they said it is a glitch and opened a case, they told me not to worry about it but saying that i am not sure
Seller_W0UadCH7lVBVG
I've just had the following email from S/Support:
We want to inform you that we are aware of the current system-wide issue affecting your metric while a self-delivery option is used our technical team is actively investigating and working to resolve this matter.
Please be assured that:
- This is a known system issue
- Our team is implementing a solution
- You may continue processing and fulfilling orders as normal
- No action is required from you at this time
- Any "Risk of Deactivation" warnings displayed on your account due to this issue should be disregarded at the moment.
Seller_sJUyozDeS1DKy
hi we have had same problem and got the same messagae as Save_on_Goods_UK1 not to worry they is glitch we had this message send by health account team.
Seller_uK2aGVnqbtliE
Yes, I have just seen my VTR tank. Hope its only a glitch!
