How to get more customer feedback for my store (NOT product reveiw)
I have been selling on amazon for some time now. But i do not get enough feedback for my store.
Somewhere on this forum, i read that customer review rate is only 1.5%. Even by that count, i don't have enough feedback.
My product and delivery stats are great. I wonder why i do not get customer feedback.
Any guidance will be appreciated.
Thank you.
How to get more customer feedback for my store (NOT product reveiw)
I have been selling on amazon for some time now. But i do not get enough feedback for my store.
Somewhere on this forum, i read that customer review rate is only 1.5%. Even by that count, i don't have enough feedback.
My product and delivery stats are great. I wonder why i do not get customer feedback.
Any guidance will be appreciated.
Thank you.
3 replies
Lucre_Amzn
Hello @Seller_UfwmtqsaEt9rY
Thank you very much for reaching us in Amazon forums, this is Lucre, and I'll be happy to assist!
I understand it's important to get customer feedback to your products and store, this definitely helps to increase trust of buyers and credibility.
My recommendation is that you apply some best practices to your customer service techniques, so buyers can leave positive feedback, as this depends on the buyer satisfaction from your service as a seller rather than how satisfied they're with your product.
Please see the best practices on the below links:
How to receive good feedback with customer service
Also, remember that Amazon emails buyers on your behalf to leave their feedback on their order, so if you make a good impression following the above recommendations you will increase your chances of buyers providing their good feedback.
Hope this helps!
Regards,
Lucre_Amazon
