Account getting temporarily banned and cannot be unlocked
Hi,
One of our secondary accounts has been temporarily banned. We've tried below to understand the reasoning behind together with the instructions on recovering the account, but none of them worked:
1. Replying back the account suspension notice(baa-customer-appeal) from the email address of the banned account. The reply shows no further information is provided for explaining why the account has been suspended.
2. Main account creating support cases(16848324161) asking for possible reasons for the account getting suspended, also with possible instructions for unlocking the account. However, the support mentioned they cannot provide information for secondary account from the main account.
3. Directly creating support case with the banned email address from login page (with topic "I cannot login to my Amazon Seller Central account"). The reply mentioned unable to relay a selling account from the email address.
The experience has been extremely undesirable. After almost a month, we still haven't received a legitimate explanation for the ban on our secondary seller account. Furthermore, none of the support responses have been helpful or informative. This has severely hampered our normal business activities. Please help.
Account getting temporarily banned and cannot be unlocked
Hi,
One of our secondary accounts has been temporarily banned. We've tried below to understand the reasoning behind together with the instructions on recovering the account, but none of them worked:
1. Replying back the account suspension notice(baa-customer-appeal) from the email address of the banned account. The reply shows no further information is provided for explaining why the account has been suspended.
2. Main account creating support cases(16848324161) asking for possible reasons for the account getting suspended, also with possible instructions for unlocking the account. However, the support mentioned they cannot provide information for secondary account from the main account.
3. Directly creating support case with the banned email address from login page (with topic "I cannot login to my Amazon Seller Central account"). The reply mentioned unable to relay a selling account from the email address.
The experience has been extremely undesirable. After almost a month, we still haven't received a legitimate explanation for the ban on our secondary seller account. Furthermore, none of the support responses have been helpful or informative. This has severely hampered our normal business activities. Please help.
0 replies
Emet_Amazon
Hello @Seller_Q9XKFUHsGA6BB,
Thank you for posting your concerns with your account.
I will require that you provide more information surrounding the situation you mentioned. We in this space have little to no visibility into your account and our information is relatively limited to what you provide in the thread. I see from the case ID that your account is not deactivated, but with the reference of a secondary account, I would not be able to assist further in this space without more details. Do you have any cases from that store you can provide? Can you post the original deactivation notice you should have received prior to its deactivation?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
