Mailbox on Buyers Home Page
Can anyone provide a rational reason why Amazon does not have a Mailbox on Buyers home page? So many times buyers get mad and accuse sellers of not responding to messages but they are. We have another a buyer sent a message in Spanish. We always respond in both Spanish and English. The buyer is missing something in their order, we responded and ask the buyer to confirm so we could reship the products. We then waited a day, No Response so we sent the same message in both languages again and said 2nd request. Again no response the buyer sent a message again last night asking for the products they are missing. We responded again in both languages again and said it appears you are not getting our messages. I was told once before by Amazon to click on the order and click on the name and send a message there it gets sent with a higher priority (Fact Fiction no idea) but we did that also. Still no response. We all know this will be an A to Z claim because the buyer will open one and say missing parts. We will then do the same thing over and over again. Can Amazon put a Mail Box on a buyers home page so they can see they have messages? Why is this so difficult?Thanks for listening to my rant but I just think it is something so simple to do.
Mailbox on Buyers Home Page
Can anyone provide a rational reason why Amazon does not have a Mailbox on Buyers home page? So many times buyers get mad and accuse sellers of not responding to messages but they are. We have another a buyer sent a message in Spanish. We always respond in both Spanish and English. The buyer is missing something in their order, we responded and ask the buyer to confirm so we could reship the products. We then waited a day, No Response so we sent the same message in both languages again and said 2nd request. Again no response the buyer sent a message again last night asking for the products they are missing. We responded again in both languages again and said it appears you are not getting our messages. I was told once before by Amazon to click on the order and click on the name and send a message there it gets sent with a higher priority (Fact Fiction no idea) but we did that also. Still no response. We all know this will be an A to Z claim because the buyer will open one and say missing parts. We will then do the same thing over and over again. Can Amazon put a Mail Box on a buyers home page so they can see they have messages? Why is this so difficult?Thanks for listening to my rant but I just think it is something so simple to do.
0 replies
Seller_Hi7wbO2Kbo6bl
No, of course not.
However, as a buyer I never go to my home page. From the Amazon search page I just go to my returns and orders. I don't have any page bookmarked for buyer side.
Seller_LAhuiXJ4eMubd
Bud, you don't get it - Amazon's biggest fear is that the world will realize they are simply a middleman. If they make it easy for buyers and sellers to communicate, then the buyers will realize this fact and cut Amazon out of the picture. And we can't allow that to happen, now can we?
Seller_EGAYxdv2MmpO0
There are many instances where it would be beneficial from a customer service standpoint to be able to send a note to customer about shipment.
I get it, Amazon does not want third party sellers communicating directly with customer for several reasons related to unscrupulous sellers. Seems it would be easy to simply close the accounts of those that could not behave responsibly--but then they are cutting off revenue. More profitable to just take away ability to communicate.
Seller_0owMkoVPCw8CP
A better place to put the mailbox or msg notification is right there in the purchase section with the item.
Seller_r9wMm8LrE5iKj
This has been so bad for so long I have to conclude it is by design. They could simply use 1/1000th of their screen real estate (which is 1/20th of the space taken up by yet another garbage ad for an unrelated product) to have the standard icon which is a red circle with the number of unread messages in it. Every user knows what this means, and it solves a ton of problems. So obvious that its absence screams.
Danny_Amazon
I appreciate this feedback @Seller_3FXAl4uehXWDl- particularly after troubleshooting some chair construction issues with a very helpful seller the other day through my personal account.
Posts like this do help our teams understand what is top of mind for our selling partners, so I'll be sure to pass this feedback on internally.
In the near term, there is this method for sending a critical message to a buyer, but the mechanism does rely on customers being able to follow these instructions to locate and communicate with a seller directly.
Seller_ArJhBa0D5u08m
It is IMPOSSIBLE for me to talk to customers, or them to me. Amazon does not send half of my emails, and half of the time the phone service goes to a full voice mail or disconnects. Why demand we be perfect sellers and make it so hard to communicate with buyers? Ya can't have both. We are not trying to sell things off of Amazon! We just want to provide the customer service you demand from us. ESPECIALLY WHEN THERE IS AN ISSUE WITH AN ORDER! I have had horrible issues with this, and ultimately I get the bad review, feedback, or refund. All because I cannot talk to a customer when needed. I have been a great seller for 20 yrs, and Amazon is the only place that makes it impossible to speak with a customer. Drives me crazy, and it's gotten worse, never better. ADD A CONTACT SELLER BUTTON for customers. Add a contact customer button THAT WORKS! We NEED to talk to customers when there is an issue. Period. It just costs me headaches and money, and Amazon as well, but they don't care how much they lose. I DO! Fix this issue. No good changes to help sellers ever happen, that's why people are leaving. Help us be the sellers you demand us to be and quit making it so hard to run my business please. Why had mods here that never take anything said to higher ups? Why the ridiculous poll questions when they do nothing to better anything? I will never understand how things are done on here. Never.
