I have received two warnings from seller performance Your Valid Tracking Rate is below 95% every week
Hi All,
Good day.
I have received two warnings from seller performance: Your Valid Tracking Rate is below 95% every week in April. Just wonder if anyone experiences the same? Is this a system glitch or something I should be worried about? As it has been sent so frequently and makes me a bit stressed.
I have received two warnings from seller performance Your Valid Tracking Rate is below 95% every week
Hi All,
Good day.
I have received two warnings from seller performance: Your Valid Tracking Rate is below 95% every week in April. Just wonder if anyone experiences the same? Is this a system glitch or something I should be worried about? As it has been sent so frequently and makes me a bit stressed.
6 replies
Seller_SITNVuZK87zGK
What is your understanding of VTR? Did you read the help pages?
And the main question would be, how do you ship your orders?
Seller_RyBiR05Djvp7V
Hello @Keat,
This is Amelia from Amazon to assist you.
We understand your concern mentioned above that you have been receiving emails about valid tracking rate.
As per the notification you’ve shared, your valid tracking Rate is less than 95%. Hence you were receiving notifications about improving Valid Tracking Rate.
The Valid Tracking Rate (VTR) is all shipments with a valid tracking number as a percentage of total shipments during a given 30-day time period. VTR only applies to seller fulfilled orders.
You can get more information on Valid Tracking Rate policy here
You can raise a case to Seller Support team for further assistance from here
The forums community and I are here to support you. Do reach out if you need any further assistance.
Regards,
Amelia
Seller_DTufFoxJuMU0M
Mine is just under 70%, I am also getting the emails, but ignoring them as my tracking numbers are all valid, they just haven’t been scanned and I am relying on Amazon holding up their end of the VTR FAQ’s (and checking that my tracking is valid before they suspend me)
