Bounce Back emails from Audible (?)
Here’s an odd one.
Using gmail to respond to buyer messages today and got a bounce back message from Audible of all places after replying to a buyer. I wanted to stick it up here just to find out if anyone has experienced it before because its happened a handful of times now.
Bounce Back emails from Audible (?)
Here’s an odd one.
Using gmail to respond to buyer messages today and got a bounce back message from Audible of all places after replying to a buyer. I wanted to stick it up here just to find out if anyone has experienced it before because its happened a handful of times now.
4 replies
Julia_Amzn
Hello @ JayUK,
As per Buyer-Seller Messages FAQs, this reply might be caused by scenario listed below:
" Why did I receive a notification from Amazon that my message could not be delivered?
A buyer can opt out of receiving unsolicited messages from all sellers. This means that your email will be blocked, and you will receive a bounce-back email with instructions for contacting the buyer in case of critical issues. This opt-out does not apply if the buyer messages you first, as long as you reply on the same message thread. If your response is blocked, try responding to the buyer on the original message thread (instead of starting a new one) and make sure that their original message is included in your reply."
Do you think this might be a reason?
Kind regards,
Julia.
Julia_Amzn
Hi @ Dedez, thank you for this clarification!
Do you think we are facing a “bug situation” here?
Cheers,
Julia.
