Prepare for the Holiday season series - Manage your orders - Part 2 of 5

During the holiday season season, you may experience an increase in sales volume. We compiled a list of best practices to help you prepare and successfully manage your seller-fulfilled orders during the holiday season. Please see our first post in the series HERE.

Manage your orders closely

• Monitor your orders closely and update your notification settings to align with your preferences, considering the frequency, urgency, communication channels, specific and order criteria.
• Check your Seller app and Seller Central account frequently for orders, and fulfill new orders daily. Do not rely solely on "Sold, ship now" emails to let you know you have orders.
• Do not ship orders in the pending status. Those orders are still being processed for payment verification and may not pass our verification process.
• Avoid returns & refunds by canceling orders that have a buyer cancellation request that was submitted before you shipped the product. You can filter out orders with buyer requested cancellations from the Manage orders page Unshipped tab. You can click "Show filters" to open the filtering pane and then under the section of "Pending Action" you can check the box called "Buyer Requested Cancel" to filter orders that have a Buyer Requested Cancellation. Buyer requested cancellations are also visible on the Amazon seller App and via APIs (MWS, SP and SP Notification APIs).

We would love to hear from our selling partners who have experienced the Holiday season rush. Please post your tips and suggestions below.