Account Health Support Team - Call Me Now - Not Working
I’m trying to speak to someone about an IP allegation made by another seller using this form: https://sellercentral.amazon.co.uk/performance/account/health/contact-us?formid=4751
When I click the “call me now” button it says dialling, my phone doesn’t ring, then it says call ended.
Is anyone having the same issue or know how to actually speak to someone from this team. Seller Support have been useless and said they cant give a number or get them to call me back and the only contact is this form!
Account Health Support Team - Call Me Now - Not Working
I’m trying to speak to someone about an IP allegation made by another seller using this form: https://sellercentral.amazon.co.uk/performance/account/health/contact-us?formid=4751
When I click the “call me now” button it says dialling, my phone doesn’t ring, then it says call ended.
Is anyone having the same issue or know how to actually speak to someone from this team. Seller Support have been useless and said they cant give a number or get them to call me back and the only contact is this form!
11 replies
Seller_tRuvBEHDedp4q
I can only sympathise I am afraid
I tried calling Support a few days ago. I think it took me 5 goes because all the other tries the call would randomly end - just silence. Then when I did get through to someone the line quality was so bad all I could hear was a very muffled chat that I had to give up.
Abella_AMZ
Hello @Allie_FB,
My name is Abella, and I’m here to assist you with resolving this matter. I understand that you are experiencing an issue with the “Call me now” button not working. Please provide me with more information so that I can offer you appropriate guidance and assistance.
One potential factor contributing to the unsuccessful call connection could be the high volume of calls. Kindly, please continue attempting to reach team by utilizing the “Call Me Now” button found on the account health dashboard.
In order to ensure that customers can shop with confidence on Amazon, Amazon routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
Request you to review the policy Amazon Intellectual property policy to understand the violation.
To gain a clearer understanding of the issue, could you kindly share the initial performance notification you received from the team? This would enable us to review it and offer more comprehensive insights on the matter.
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Abella.
Seller_E0DG5dosSfAmf
I am also having this problem - I have tried over 25 times to get through to them.
Did you find a way to get through yet?
