NO ASSOCIATE SHOW UP IN VIDEO CALL
Hello, My account is deactivated, so Amazon has asked me to verify the seller's identity and supply chain through video verification to disburse the remaining funds to my account. I received a link to join the video call, i did it on my iPhone in safari browser as suggested by Amazon. And when I clicked the join video call button, it is said that an associate will join you soon, and then my front-facing camera turned on all permissions like mic and cam. But i m staying in a place for like an hour, but no associate joins the video call. This is not expected from Amazon, i mean for an hour no associate, then i tried with Chrome browser and still no associate, and i repeat it more then 10 time, how can i get my funds if no one will join the video call for verification, i am depressed and getting in debt day by day due to this, this is completely unfair
NO ASSOCIATE SHOW UP IN VIDEO CALL
Hello, My account is deactivated, so Amazon has asked me to verify the seller's identity and supply chain through video verification to disburse the remaining funds to my account. I received a link to join the video call, i did it on my iPhone in safari browser as suggested by Amazon. And when I clicked the join video call button, it is said that an associate will join you soon, and then my front-facing camera turned on all permissions like mic and cam. But i m staying in a place for like an hour, but no associate joins the video call. This is not expected from Amazon, i mean for an hour no associate, then i tried with Chrome browser and still no associate, and i repeat it more then 10 time, how can i get my funds if no one will join the video call for verification, i am depressed and getting in debt day by day due to this, this is completely unfair
25 replies
Atlas_Amazon
Hello @Seller_jgPGW2yb9R2m2
Thank you for the information that you have provided regarding the recent issues you have had with completing verification. I know this can be frustrating as you are attempting to acquire your funds, but have been met with no response on the call. I went ahead and communicated with another team concerning your situation, and did want to share the recommended next steps.
Our team had been unable to complete the call due to availability, so they have gone ahead and provided another link to you to utilize for signing up. We encourage you to do so and keep track of the dates selected. If you do not receive any follow up information or are unable to complete the call once more, please refer back to this thread for support.
Best,
Atlas
Seller_3wTXv8PzPjySB
Can you please tell me what documents you have submiited by link provided ?
