UPC update not working
Hi
Am having a of issues with updating UPC. we bought cheap barcode and later found and learned its not GS1 registered. So taking proactive step and now have official GS1 registered barcode. However talking to seller support and brand registry both keep saying talk to the other and after 20 tickets am little worried as we dont want to delete listing and loose all the reviews and rankings. can anyone please suggest how to update UPC. All the product detials are the same , asin same, sku same just UPC needs to be corrected. please can anyone guide as this is really stressful . thank you
13 replies
Seller_ZJhFeE3tNKzfh
unfortunately new UPC, new ASIN.
Amazon can only see a new UPC as a new product.
Ezra_Amazon
Hello @Seller_wmCqlSN3N2mEb,
Thank you for your post.
It appears that your issue is related to error 8572 in the Catalogue, which typically arises during attempts to update GTIN information.
To address this, please reach out to Seller Partner Support using the guidelines provided on Error 8572 to validate the GTIN that you are using.
Keep us informed of any developments.
Best regards, Ezra
Seller_hOZNPw7G8FIjl
You can't change the UPC on an ASIN and there is a locked symbol to the right of it in Manage Inventory.
You have to create a new listing. No way around it
Seller_hOZNPw7G8FIjl
There is no point as the UPC cannot be changed, as per Amazon policy
