I can't activate the my account?
Amazon disabled my account and asked me to verify that the account belongs to me. I have done this 3 times and still can't fix the problem. What more could Amazon want from me to verify my account? Is this a vicious cycle?
Why can't Amazon fix this problem yet?
I can't activate the my account?
Amazon disabled my account and asked me to verify that the account belongs to me. I have done this 3 times and still can't fix the problem. What more could Amazon want from me to verify my account? Is this a vicious cycle?
Why can't Amazon fix this problem yet?
0 replies
Emet_Amazon
Hello @Seller_wjtTV2cTVMc4N,
Thank you for posting your concerns with trying to verify your account.
Can you provide a little more information surrounding the specific situation? What type of verification was this for, were you completing general verification to start selling, was this related to a supply chain review or INFORM verification? I would ask that you post your original notification so I can offer further support for your concerns.
If available, I would also ask that you post any related case ID's so I can look further into the situation or ensure the appropriate teams are engaged to assist further.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_wjtTV2cTVMc4N,
Thank you for following up on the situation and providing a screenshot of your situation.
I have followed up with the appropriate teams who confirmed the tax ID information was accepted but the account is still deactivated due to a multiple account policy violation. The account received a notification on October 21 of 2024:
You have been found to be related to an account beginning with ZULFUSANDAL.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.
At this time you will need to address this issue and the associated account. As it would also appear that you're associated to the same named store, did you create a global selling account? Have you reviewed your account information page to verify the different regions your store is registered in?
You will need to manually sign into each region where your store is registered, ensure all stores are active by reviewing the performance notifications and addressing all remaining issues. Once all stores are active, follow up on your US store that these accounts were reinstated and once complete the account should be eligible for reactivation. If you need additional support in signing into these other regions, please review our global selling policy page with links to each store.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
