Notification of Restricted Products Removal
hello,
I’ve had 2 products suspended ‘Detail Page Removed’ due to ingredient information missing. I have checked and I have clearly listed all the ingredient information on the product page. When I contact amazon and ask them to reinstate my products they’re not the most helpful and keep giving me a generic response and directing me to their policy page.
See initial email for 1 of the products below;
Hello from Amazon,
We are writing to let you know that the following detail pages have been removed from our catalog:
ASIN: B09SSD1MBQ, SKU: 00005, Title: Your Fitness Tools Vegan Vitamin C 1000mg Complex | with Bioflavonoids, Rosehip & Acerola | Support Normal Immune System & Fight Free Radicals | 120 x Vegan Capsules Made in The UK
This product has been identified as a food supplement that does not contain ingredient information in the ingredients attribute field. The sale of such products is prohibited on Amazon.co.uk. In order to reinstate ASINs that have been suspended, please complete the ingredient information in the ingredient field. Once completed, you do not need to contact Seller Support for reinstatement as your ASIN will be reinstated within Two business days after the ingredients field is populated with the required information. If you are unable to make these change, please contact SPS for assistance. Additional information can be found in our Seller Help pages: https://sellercentral.amazon.co.uk/gp/help/202156050
Why is this happening?
We took this action because this product is not permitted for sale on Amazon.co.uk. It is your obligation to make sure the products you offer comply with all applicable laws, regulations, and Amazon’s policies.
What actions do I need to take?
-
If any of the above ASINs are Fulfillment by Amazon (FBA) offers, please initiate a removal request for the ASIN(s) referenced above to have your inventory sent to a location of your choosing. If you fail to initiate a removal request within 30 days of this notification, we may dispose of it in accordance with the Amazon Services Europe Business Solutions Agreement and FBA policies. For more information on our FBA policies, please review https://sellercentral.amazon.co.uk/gp/help/201030350 and https://sellercentral.amazon.co.uk/gp/help/200140860.
-
Within 48 hours of this warning, please review your listings and close, delete, or archive any listings that do not comply with all applicable laws, regulations, and Amazon’s policies, including the product(s) listed above.
Please note that moving a restricted product listing to Inactive (Out of Stock) does not make the listing compliant. If you think your product was incorrectly identified as a restricted product on Amazon, close the listing immediately to ensure compliance while you appeal the restriction with Seller Support.
What happens if I fail to follow the above instructions?
Failure to properly close or delete all restricted product listings from your inventory may result in the deactivation of your selling account, and funds may be permanently held.
Notification of Restricted Products Removal
hello,
I’ve had 2 products suspended ‘Detail Page Removed’ due to ingredient information missing. I have checked and I have clearly listed all the ingredient information on the product page. When I contact amazon and ask them to reinstate my products they’re not the most helpful and keep giving me a generic response and directing me to their policy page.
See initial email for 1 of the products below;
Hello from Amazon,
We are writing to let you know that the following detail pages have been removed from our catalog:
ASIN: B09SSD1MBQ, SKU: 00005, Title: Your Fitness Tools Vegan Vitamin C 1000mg Complex | with Bioflavonoids, Rosehip & Acerola | Support Normal Immune System & Fight Free Radicals | 120 x Vegan Capsules Made in The UK
This product has been identified as a food supplement that does not contain ingredient information in the ingredients attribute field. The sale of such products is prohibited on Amazon.co.uk. In order to reinstate ASINs that have been suspended, please complete the ingredient information in the ingredient field. Once completed, you do not need to contact Seller Support for reinstatement as your ASIN will be reinstated within Two business days after the ingredients field is populated with the required information. If you are unable to make these change, please contact SPS for assistance. Additional information can be found in our Seller Help pages: https://sellercentral.amazon.co.uk/gp/help/202156050
Why is this happening?
We took this action because this product is not permitted for sale on Amazon.co.uk. It is your obligation to make sure the products you offer comply with all applicable laws, regulations, and Amazon’s policies.
What actions do I need to take?
-
If any of the above ASINs are Fulfillment by Amazon (FBA) offers, please initiate a removal request for the ASIN(s) referenced above to have your inventory sent to a location of your choosing. If you fail to initiate a removal request within 30 days of this notification, we may dispose of it in accordance with the Amazon Services Europe Business Solutions Agreement and FBA policies. For more information on our FBA policies, please review https://sellercentral.amazon.co.uk/gp/help/201030350 and https://sellercentral.amazon.co.uk/gp/help/200140860.
-
Within 48 hours of this warning, please review your listings and close, delete, or archive any listings that do not comply with all applicable laws, regulations, and Amazon’s policies, including the product(s) listed above.
Please note that moving a restricted product listing to Inactive (Out of Stock) does not make the listing compliant. If you think your product was incorrectly identified as a restricted product on Amazon, close the listing immediately to ensure compliance while you appeal the restriction with Seller Support.
What happens if I fail to follow the above instructions?
Failure to properly close or delete all restricted product listings from your inventory may result in the deactivation of your selling account, and funds may be permanently held.
7 replies
Seller_rGtEcZnu0JTRD
This seems to be the problem from what you have said, you have to enter it into the correct field when setting it up on the listing, and not just put it on the product page.
Seller_pKdF0dnvoraDu
Hello @Simon7,
Virgil here to assist.
Based on my observations from your post, I want to provide you with a sense of direction moving forward.
We may restrict sellers from selling certain types of products for various reasons, including regulatory compliance, product safety, and in working with brands to achieve the best experience for customers. If you supply a product in violation of the law or any of Amazon’s policies, including those listed on the Restricted Products policy pages, we will take corrective actions, as appropriate, including but not limited to the cancellation of the listing, immediately suspending or terminating selling privileges, destroying inventory in our Fulfilment centres without reimbursement, returning inventory and terminating the business relationship. The sale of illegal or unsafe products can also lead to legal action, including civil and criminal penalties.
As sellers are legally liable for their actions and transactions, sellers must know the legal parameters surrounding any product they offer for sale on amazon.co.uk. This includes the sale of products by sellers outside the United Kingdom.
Food supplements are foods that intend to supplement a normal diet. Supplements have ingredients that have a nutritional or physiological effect, which means that they create a physical effect in the human body. Examples of food supplements include vitamins, minerals, trace elements, amino acids, fibre, plants or herbal extracts.
Food supplements are a restricted product type on Amazon. You must obtain approval to sell food supplements, and ensure to adhere to the labeling requirements mentioned below:
• The indication “food supplement”
• The name of nutrients or substances that characterise the product and have a nutritional or physiological effect
• The portion recommended for daily consumption
• A warning not to exceed the stated recommended daily dose
• A statement that food supplements should not be used as a substitute for a varied diet
• A statement that the product should be stored out of reach of young children
• The amount of the ingredients with a nutritional or physiological effect present in the product. These must be declared in numerical form and per portion of the product as recommended for daily consumption.
• The information on vitamins and minerals must also be expressed as a percentage of the reference intake values listed in food information for consumers.
For more details, kindly visit Category, Product, and Content Restrictions, Food supplements.
Furthermore, in order to get an in-depth understanding of the issue, please share the email or notification pertaining to the rejection of your appeal.
Thank you @Langley_Projects, @PeterB for your valuable inputs.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Best Regards,
Virgil.
Seller_wQ3htKyU885lu
Hello @Simon7,
I’m Susie from Amazon, here to assist you with your concerns.
We apologize for the inconvenience this has caused to you.
Based on our observations from your reply, we understand you’re seeking assistance with your ASIN reinstatement.
As per your information, the listing does have all the ingredients mentioned however, team states you would have to update all of them.
In this case, We recommend you to speak to an Account Health Specialist via phone call for assistance. You can reach the Account Health Support Specialist via the ‘Call Me Now’ button on your Account Health Dashboard.
You can reach out to our partner team, wherein you will be able to explain your issue, and receive dedicated support.
Kindly feel free to post on the same thread for any further queries. The Forums community and I, are here to support you.
Regards,
Susie
