Possible Royal Mail return scam
Hi,
Has anyone experienced Royal Mail tracked return but no package delivered? This was an old Ebay scam where customer changed return address to one in the same postcode and then returns an item of no value (stones, potatoes whatever), and keeps the goods.
We have a customer who claimed we sent the wrong colour item, (we didn't), he re orders, then requests a return. Tracking from RM says delivered, but we have no package.
He raises an A to Z stating we have not refunded.
I can only see this going in his favour and unless we knock on every door and find his package we're out £150.
Any thoughts on how to proceed?
Thanks,
Campbell
Possible Royal Mail return scam
Hi,
Has anyone experienced Royal Mail tracked return but no package delivered? This was an old Ebay scam where customer changed return address to one in the same postcode and then returns an item of no value (stones, potatoes whatever), and keeps the goods.
We have a customer who claimed we sent the wrong colour item, (we didn't), he re orders, then requests a return. Tracking from RM says delivered, but we have no package.
He raises an A to Z stating we have not refunded.
I can only see this going in his favour and unless we knock on every door and find his package we're out £150.
Any thoughts on how to proceed?
Thanks,
Campbell
12 replies
Seller_q02IFWVcXV5xc
Have you checked for a photo of the delivery on royalmail website?
Seller_d8YGbIjNqwFxn
As per the other poster check the tracking to see if you can determine where the package was delivered.
If delivered wrong then raise a claim with Royal Mail for compensation
I did have one delivered incorrectly recently where the original label was left on the package as well as the return label. It ended up being delivered back to the customer as their address was on the package as well as mine.
Seller_IQo80d99W2DzP
RM Phone Number is: 03457 950 950
I see their online system has got everyone going around in circles, it says Account Customers to phone though now. It was only messaging before - do they make up their minds
Seller_J9BpfRVDSTgNs
Yes - definitely check your invoices - we had over 400 returns sent through our account in one month, that someone just used to send our their orders. They just put their delivery address (via a sticker) over the top of the return address!
Crazy...Royal Mail fully aware of this and just credited us...but had we not noticed / checked invoices would never have been spotted!
Also make sure you add the RMA feature to your account or anyone can do this...
Seller_K8edOfPu9HEmN
If I were you I would be round to my local delivery office at the first opportunity and have a word with the duty manager
Seller_d8WfbEccuaGMc
Hi,
I had exactly this happen on eBay just the other day funnily enough.
A customer purchased a very expensive phone, claimed it was faulty and opened a return request. Presumably eBay generated a Royal Mail return label however nothing was returned. The shocking part is that SOMEHOW the tracking shows the item as delivered. I spoke to the postman and he showed me co-ordinates of the item being delivered at our office and says as far as we can tell, it's been delivered. I am 100000% certain it has not. He explained that this has been a common scam and somehow customers are overriding the RM labels. I asked how this is even possible and he had no explanation.
Fortunately eBay credited my money after refunding the customer but that is besides the point. I had to fight long and hard to win my hard earnt money back. Why is this happening, how can we avoid this? It's ridiculous.
I would've been £600 down.
Seller_xU4h6ZbAduf0O
The best thing to do is talk directly to the Royal Mail delivery office that delivered the item.
If you hold a Royal Mail business account, you can contact your dedicated business team to raise a complaint, (who will probably direct you to their online live chat to raise the complaint) But contacting delivery office directly is best way.
The manager can pinpoint the scanning of the tracking number down to the individual scanner itself and know exactly what postman delivered the item and on which delivery round .
That postman can then be talked to to find out where it was delivered and retrieve the parcel.
Same thing happened to me a week ago where it turned out the tracked return was incorrectly delivered to a different company on a different round, 2 days later after i raised it, the item was retrieved and delivered to me.
It is not always a scam, sometimes just incompetence
Seller_N0kQDKMgwda6y
I once ordered a phone from Ebay. Luckily for me it was a cheapo . I arrived home to find the box smack in the middle of my path, straight off the street with no fence, and with a large hole torn in the side of the box. Someone had obviously looked and decided it was not worth taking. and that was RM.
Seller_7pTs15IYXmTOB
Did you issue the returns label or did they use their own label.
Looks like royal mail is your actual problem. Because Amazon would just go with the buyer, regardless, because of the absence of evidence of any wrongdoing, and also he looks good by returning your parcel unless Royal Mail can prove that the returns label was tampered with as you suggest.
Possible Royal Mail return scam
Hi,
Has anyone experienced Royal Mail tracked return but no package delivered? This was an old Ebay scam where customer changed return address to one in the same postcode and then returns an item of no value (stones, potatoes whatever), and keeps the goods.
We have a customer who claimed we sent the wrong colour item, (we didn't), he re orders, then requests a return. Tracking from RM says delivered, but we have no package.
He raises an A to Z stating we have not refunded.
I can only see this going in his favour and unless we knock on every door and find his package we're out £150.
Any thoughts on how to proceed?
Thanks,
Campbell
Possible Royal Mail return scam
Hi,
Has anyone experienced Royal Mail tracked return but no package delivered? This was an old Ebay scam where customer changed return address to one in the same postcode and then returns an item of no value (stones, potatoes whatever), and keeps the goods.
We have a customer who claimed we sent the wrong colour item, (we didn't), he re orders, then requests a return. Tracking from RM says delivered, but we have no package.
He raises an A to Z stating we have not refunded.
I can only see this going in his favour and unless we knock on every door and find his package we're out £150.
Any thoughts on how to proceed?
Thanks,
Campbell
Possible Royal Mail return scam
Hi,
Has anyone experienced Royal Mail tracked return but no package delivered? This was an old Ebay scam where customer changed return address to one in the same postcode and then returns an item of no value (stones, potatoes whatever), and keeps the goods.
We have a customer who claimed we sent the wrong colour item, (we didn't), he re orders, then requests a return. Tracking from RM says delivered, but we have no package.
He raises an A to Z stating we have not refunded.
I can only see this going in his favour and unless we knock on every door and find his package we're out £150.
Any thoughts on how to proceed?
Thanks,
Campbell
12 replies
12 replies
Seller_q02IFWVcXV5xc
Have you checked for a photo of the delivery on royalmail website?
Seller_d8YGbIjNqwFxn
As per the other poster check the tracking to see if you can determine where the package was delivered.
If delivered wrong then raise a claim with Royal Mail for compensation
I did have one delivered incorrectly recently where the original label was left on the package as well as the return label. It ended up being delivered back to the customer as their address was on the package as well as mine.
Seller_IQo80d99W2DzP
RM Phone Number is: 03457 950 950
I see their online system has got everyone going around in circles, it says Account Customers to phone though now. It was only messaging before - do they make up their minds
Seller_J9BpfRVDSTgNs
Yes - definitely check your invoices - we had over 400 returns sent through our account in one month, that someone just used to send our their orders. They just put their delivery address (via a sticker) over the top of the return address!
Crazy...Royal Mail fully aware of this and just credited us...but had we not noticed / checked invoices would never have been spotted!
Also make sure you add the RMA feature to your account or anyone can do this...
Seller_K8edOfPu9HEmN
If I were you I would be round to my local delivery office at the first opportunity and have a word with the duty manager
Seller_d8WfbEccuaGMc
Hi,
I had exactly this happen on eBay just the other day funnily enough.
A customer purchased a very expensive phone, claimed it was faulty and opened a return request. Presumably eBay generated a Royal Mail return label however nothing was returned. The shocking part is that SOMEHOW the tracking shows the item as delivered. I spoke to the postman and he showed me co-ordinates of the item being delivered at our office and says as far as we can tell, it's been delivered. I am 100000% certain it has not. He explained that this has been a common scam and somehow customers are overriding the RM labels. I asked how this is even possible and he had no explanation.
Fortunately eBay credited my money after refunding the customer but that is besides the point. I had to fight long and hard to win my hard earnt money back. Why is this happening, how can we avoid this? It's ridiculous.
I would've been £600 down.
Seller_xU4h6ZbAduf0O
The best thing to do is talk directly to the Royal Mail delivery office that delivered the item.
If you hold a Royal Mail business account, you can contact your dedicated business team to raise a complaint, (who will probably direct you to their online live chat to raise the complaint) But contacting delivery office directly is best way.
The manager can pinpoint the scanning of the tracking number down to the individual scanner itself and know exactly what postman delivered the item and on which delivery round .
That postman can then be talked to to find out where it was delivered and retrieve the parcel.
Same thing happened to me a week ago where it turned out the tracked return was incorrectly delivered to a different company on a different round, 2 days later after i raised it, the item was retrieved and delivered to me.
It is not always a scam, sometimes just incompetence
Seller_N0kQDKMgwda6y
I once ordered a phone from Ebay. Luckily for me it was a cheapo . I arrived home to find the box smack in the middle of my path, straight off the street with no fence, and with a large hole torn in the side of the box. Someone had obviously looked and decided it was not worth taking. and that was RM.
Seller_7pTs15IYXmTOB
Did you issue the returns label or did they use their own label.
Looks like royal mail is your actual problem. Because Amazon would just go with the buyer, regardless, because of the absence of evidence of any wrongdoing, and also he looks good by returning your parcel unless Royal Mail can prove that the returns label was tampered with as you suggest.
Seller_q02IFWVcXV5xc
Have you checked for a photo of the delivery on royalmail website?
Seller_q02IFWVcXV5xc
Have you checked for a photo of the delivery on royalmail website?
Seller_d8YGbIjNqwFxn
As per the other poster check the tracking to see if you can determine where the package was delivered.
If delivered wrong then raise a claim with Royal Mail for compensation
I did have one delivered incorrectly recently where the original label was left on the package as well as the return label. It ended up being delivered back to the customer as their address was on the package as well as mine.
Seller_d8YGbIjNqwFxn
As per the other poster check the tracking to see if you can determine where the package was delivered.
If delivered wrong then raise a claim with Royal Mail for compensation
I did have one delivered incorrectly recently where the original label was left on the package as well as the return label. It ended up being delivered back to the customer as their address was on the package as well as mine.
Seller_IQo80d99W2DzP
RM Phone Number is: 03457 950 950
I see their online system has got everyone going around in circles, it says Account Customers to phone though now. It was only messaging before - do they make up their minds
Seller_IQo80d99W2DzP
RM Phone Number is: 03457 950 950
I see their online system has got everyone going around in circles, it says Account Customers to phone though now. It was only messaging before - do they make up their minds
Seller_J9BpfRVDSTgNs
Yes - definitely check your invoices - we had over 400 returns sent through our account in one month, that someone just used to send our their orders. They just put their delivery address (via a sticker) over the top of the return address!
Crazy...Royal Mail fully aware of this and just credited us...but had we not noticed / checked invoices would never have been spotted!
Also make sure you add the RMA feature to your account or anyone can do this...
Seller_J9BpfRVDSTgNs
Yes - definitely check your invoices - we had over 400 returns sent through our account in one month, that someone just used to send our their orders. They just put their delivery address (via a sticker) over the top of the return address!
Crazy...Royal Mail fully aware of this and just credited us...but had we not noticed / checked invoices would never have been spotted!
Also make sure you add the RMA feature to your account or anyone can do this...
Seller_K8edOfPu9HEmN
If I were you I would be round to my local delivery office at the first opportunity and have a word with the duty manager
Seller_K8edOfPu9HEmN
If I were you I would be round to my local delivery office at the first opportunity and have a word with the duty manager
Seller_d8WfbEccuaGMc
Hi,
I had exactly this happen on eBay just the other day funnily enough.
A customer purchased a very expensive phone, claimed it was faulty and opened a return request. Presumably eBay generated a Royal Mail return label however nothing was returned. The shocking part is that SOMEHOW the tracking shows the item as delivered. I spoke to the postman and he showed me co-ordinates of the item being delivered at our office and says as far as we can tell, it's been delivered. I am 100000% certain it has not. He explained that this has been a common scam and somehow customers are overriding the RM labels. I asked how this is even possible and he had no explanation.
Fortunately eBay credited my money after refunding the customer but that is besides the point. I had to fight long and hard to win my hard earnt money back. Why is this happening, how can we avoid this? It's ridiculous.
I would've been £600 down.
Seller_d8WfbEccuaGMc
Hi,
I had exactly this happen on eBay just the other day funnily enough.
A customer purchased a very expensive phone, claimed it was faulty and opened a return request. Presumably eBay generated a Royal Mail return label however nothing was returned. The shocking part is that SOMEHOW the tracking shows the item as delivered. I spoke to the postman and he showed me co-ordinates of the item being delivered at our office and says as far as we can tell, it's been delivered. I am 100000% certain it has not. He explained that this has been a common scam and somehow customers are overriding the RM labels. I asked how this is even possible and he had no explanation.
Fortunately eBay credited my money after refunding the customer but that is besides the point. I had to fight long and hard to win my hard earnt money back. Why is this happening, how can we avoid this? It's ridiculous.
I would've been £600 down.
Seller_xU4h6ZbAduf0O
The best thing to do is talk directly to the Royal Mail delivery office that delivered the item.
If you hold a Royal Mail business account, you can contact your dedicated business team to raise a complaint, (who will probably direct you to their online live chat to raise the complaint) But contacting delivery office directly is best way.
The manager can pinpoint the scanning of the tracking number down to the individual scanner itself and know exactly what postman delivered the item and on which delivery round .
That postman can then be talked to to find out where it was delivered and retrieve the parcel.
Same thing happened to me a week ago where it turned out the tracked return was incorrectly delivered to a different company on a different round, 2 days later after i raised it, the item was retrieved and delivered to me.
It is not always a scam, sometimes just incompetence
Seller_xU4h6ZbAduf0O
The best thing to do is talk directly to the Royal Mail delivery office that delivered the item.
If you hold a Royal Mail business account, you can contact your dedicated business team to raise a complaint, (who will probably direct you to their online live chat to raise the complaint) But contacting delivery office directly is best way.
The manager can pinpoint the scanning of the tracking number down to the individual scanner itself and know exactly what postman delivered the item and on which delivery round .
That postman can then be talked to to find out where it was delivered and retrieve the parcel.
Same thing happened to me a week ago where it turned out the tracked return was incorrectly delivered to a different company on a different round, 2 days later after i raised it, the item was retrieved and delivered to me.
It is not always a scam, sometimes just incompetence
Seller_N0kQDKMgwda6y
I once ordered a phone from Ebay. Luckily for me it was a cheapo . I arrived home to find the box smack in the middle of my path, straight off the street with no fence, and with a large hole torn in the side of the box. Someone had obviously looked and decided it was not worth taking. and that was RM.
Seller_N0kQDKMgwda6y
I once ordered a phone from Ebay. Luckily for me it was a cheapo . I arrived home to find the box smack in the middle of my path, straight off the street with no fence, and with a large hole torn in the side of the box. Someone had obviously looked and decided it was not worth taking. and that was RM.
Seller_7pTs15IYXmTOB
Did you issue the returns label or did they use their own label.
Looks like royal mail is your actual problem. Because Amazon would just go with the buyer, regardless, because of the absence of evidence of any wrongdoing, and also he looks good by returning your parcel unless Royal Mail can prove that the returns label was tampered with as you suggest.
Seller_7pTs15IYXmTOB
Did you issue the returns label or did they use their own label.
Looks like royal mail is your actual problem. Because Amazon would just go with the buyer, regardless, because of the absence of evidence of any wrongdoing, and also he looks good by returning your parcel unless Royal Mail can prove that the returns label was tampered with as you suggest.
