Inactive account - stuck in a loop
I see more people have the same issue, but can't find a solution for myself. My sellers account has suddenly been set to 'inactive' due to inactivity. When I click on the link in the email I get sent to a page that states my account is inactive. When I press 'Continue' I get sent to my creditcard/charge methods. The card is active and all information is correct, nothing has changed about this. I have tried to confirm all information. My shop is not in holiday mode. I am stuck in a loop and now have many, many of the same emails by Amazon telling me to reactivate my account and these just send me back to my first page telling me my account is inactive.
PLEASE HELP!
Inactive account - stuck in a loop
I see more people have the same issue, but can't find a solution for myself. My sellers account has suddenly been set to 'inactive' due to inactivity. When I click on the link in the email I get sent to a page that states my account is inactive. When I press 'Continue' I get sent to my creditcard/charge methods. The card is active and all information is correct, nothing has changed about this. I have tried to confirm all information. My shop is not in holiday mode. I am stuck in a loop and now have many, many of the same emails by Amazon telling me to reactivate my account and these just send me back to my first page telling me my account is inactive.
PLEASE HELP!
0 replies
Seller_VXbeckUMqdc3L
The Same issue! Have you been able to resolve this?
Josh_Amazon
Hello @Seller_bzFtiExpPLW4K,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand you're experiencing difficulties reactivating your account that has been set to 'inactive' due to inactivity. I can guide you through the process to resolve this issue:
- Go to your Seller Central and navigate to the Account Info page.
- Look for a banner at the top of the page that says "You currently have limited access to Amazon selling services."
- Under this banner, you should find information about the issue and a link that says "Reactivate Account."
- Click on this "Reactivate Account" link. This will take you to a page where you can update your information to start the reactivation process.
Follow the steps on this page carefully. You may need to update or confirm various pieces of account information, even if you believe nothing has changed.
If you encounter any issues during this process or if the "Reactivate Account" link isn't visible, please contact Seller Support directly. They have the tools to investigate the specific details of your account and can provide personalized assistance to resolve this issue.
Best regards,
-Josh
