How on earth do I change my email address?
I’m finding it impossible to change my contact email address, which I need to do soon as I’ll be losing access to the old email address.
I found the following advice :-
Go to Account Info. - Click on Identity Information - . Under Primary Contact click Expand - Change the email address - click Save.
All works fine up to the ‘click save’ part. BUT I can’t save the changed email address, because the passport details last used for validation expired last year and when I try to save the change I get an error message and an ‘enter future expiry date’ message.
Surely I can’t need to revalidate my entire identity just to change my email address!!
I don’t want to mess with the passport details in file as they then won’t match the details provided during my last identity validation - and Amazon haven’t asked for passport details.
I changed my physical address no problem - how do I manage to change my email address?
thanks
How on earth do I change my email address?
I’m finding it impossible to change my contact email address, which I need to do soon as I’ll be losing access to the old email address.
I found the following advice :-
Go to Account Info. - Click on Identity Information - . Under Primary Contact click Expand - Change the email address - click Save.
All works fine up to the ‘click save’ part. BUT I can’t save the changed email address, because the passport details last used for validation expired last year and when I try to save the change I get an error message and an ‘enter future expiry date’ message.
Surely I can’t need to revalidate my entire identity just to change my email address!!
I don’t want to mess with the passport details in file as they then won’t match the details provided during my last identity validation - and Amazon haven’t asked for passport details.
I changed my physical address no problem - how do I manage to change my email address?
thanks
0 replies
Ange_Amazon
Hi @Seller_bIcmt1sXYV5MO,
Did you try @Seller_76AUwmqvSyRIM's recommendation yet? If yes, did it work?
Let us know.
Ange from Amazon