Customer accidently left a negative feedback & amazon not removing it!

Reposting as there was no response on the last thread

Hi @Sakura_Amazon_ @Sarah_Amzn @Julia_Amzn @Spencer_Amazon @Winston_Amazon — we need help with a feedback issue.

Case ID: 10988596572

Order ID: 026-7921537-1831558

Item was delivered on March 8, 2025, at 10:47 AM with proof of delivery (photo + signature) submitted to Amazon.

The customer never contacted us, didn’t request a refund, nor claimed non-delivery — this strongly suggests the negative feedback was left by mistake.

Despite providing all evidence, Amazon hasn’t removed the feedback. We kindly request your assistance in resolving this.

Thank you so much for your support!

Kind regards,

Anthony