No Royal Mail 2nd class option
I've never come across this before but I can't use Royal Mail on one of my FBM orders.
I literally shipped the exact same item last night for 87p but when I went onto this one, a minute later, Royal Mail is greyed out and I can only use Evri.
I've opened a case via SS (11238764102) - was told to use Evri but that method is 3 times more expensive and leaves me out of pocket.
Anyone have any clues - tempted to take a hit on my VTR and use a stamp.
It's to Devon and it's a ship by today - delivery up until 1st of July (the exact same stats as other orders the same).
I'm at a loss as I've tried everything - SS aren't helping (no surprises there).
We're forced to use 'Buy Shipping' but this appears to be a glitch that will leave me with either a hit on my metrics or being out of pocket
No Royal Mail 2nd class option
I've never come across this before but I can't use Royal Mail on one of my FBM orders.
I literally shipped the exact same item last night for 87p but when I went onto this one, a minute later, Royal Mail is greyed out and I can only use Evri.
I've opened a case via SS (11238764102) - was told to use Evri but that method is 3 times more expensive and leaves me out of pocket.
Anyone have any clues - tempted to take a hit on my VTR and use a stamp.
It's to Devon and it's a ship by today - delivery up until 1st of July (the exact same stats as other orders the same).
I'm at a loss as I've tried everything - SS aren't helping (no surprises there).
We're forced to use 'Buy Shipping' but this appears to be a glitch that will leave me with either a hit on my metrics or being out of pocket
14 replies
Seller_0sVkARBIRM7Oe
Yep 2 orders customers paid £1.70 for RM
first class
The only option available through buy shipping was over £8.00
for next day delivery?
Bought two stamps and send at post office with POP now have 2 VTR hits but worth it to save nearly £16
I checked my shipping settings to see if Automatic handling had been activated but it hadn't.
Seller_ZVAz3d5lZuGid
We are NOT forced to use 'Buy Shipping'. Why not buy shipping from RM website ? - you just need to confirm shipment with the barcode, omitting any spaces and hyphens.
Seller_d8YGbIjNqwFxn
Is the postcode correct, is it formatted correctly?
I had one the other day where the postcode was formatted wrong with an extra space and I had no Royal Mail options only EVRI.
Had to spend extra on RM48 through my RM account rather than letter post.
Seller_AVteysPitiEJq
I've had this reply from SS....
"Amazon uses internal transportation data and high likelihood of meeting the buyer’s delivery promise to surface ship methods. It is possible for a ship method to be available on a carrier’s website and not available on Buy Shipping.
Keep in mind that since using Buy Shipping is not mandatory unless its a Prime order, if you wish to ship via 2nd class Royal Mail, you can do so via the carrier directly, since its not currently an option via Buy Shipping."
If Buy Shipping is not madatory - why are we penalised when using letter rate.
There's no difference in promised delivery times with all my other orders but somehow, they're expecting me to take a hit on VTR on lose any ounce of profit on this order.
Never in almost 20 years have I seen such a farce.
