Damaged or Defective Products
This is probably a worn-out topic. Still, it is horrifying to me how many customers return products claimed to be damaged or, just as likely, defective, when in fact, 9 times out of 10, it's buyers remorse. The product comes back to me in perfect, unopended condition. If I hadn't requested and paid to get these 'returns' back, I wouldn't have realized how pervasive and costly this problem is, with Amazon not requiring proof.
No wonder it's so hard to make a profit on Amazon, let alone know how much margin you make. Ugh! In a perfect world, it would be nice if Amazon tried to rein in customer behavior. It just kills profits, but heck, why should they care? They pass it onto to us poor sellers (and manufacturers)!
Damaged or Defective Products
This is probably a worn-out topic. Still, it is horrifying to me how many customers return products claimed to be damaged or, just as likely, defective, when in fact, 9 times out of 10, it's buyers remorse. The product comes back to me in perfect, unopended condition. If I hadn't requested and paid to get these 'returns' back, I wouldn't have realized how pervasive and costly this problem is, with Amazon not requiring proof.
No wonder it's so hard to make a profit on Amazon, let alone know how much margin you make. Ugh! In a perfect world, it would be nice if Amazon tried to rein in customer behavior. It just kills profits, but heck, why should they care? They pass it onto to us poor sellers (and manufacturers)!
0 replies
Xander_Amazon
Thank you for coming to the Forums and sharing your concerns about return practices. If you notice any unusual patterns with certain buyers or suspect abuse, please report it to Seller Support for investigation.