How To: Recover Your Account after Two-Step Verification Fails
If Two-Step Verification fails, and you can't access your account, you can try to recover your account.
To regain access, you'll need to verify your identity by providing a scan or photo of a valid government-issued ID document. To protect your account, we cannot modify your Two-Step Verification settings until your identity is successfully verified. If you can sign in to your account, you'll have full access to manage your account settings.
Before starting account recovery, try signing in with a registered backup method or from a trusted device.
If you still cannot sign in, follow these steps to recover your account.
- Go to Two-Step Verification Account Recovery.
- Follow the on-screen instructions to upload your identity document.
- Make sure that your name and address, and the issuing authority (for example, state or country) are visible.
- Cover, conceal, or remove sensitive information such as account numbers or identification numbers.
The verification process can take 1–2 days to complete. We'll email you to confirm once Two-Step Verification has been disabled. You'll then be able to access your account with only your password.
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Best,
Roberto
How To: Recover Your Account after Two-Step Verification Fails
If Two-Step Verification fails, and you can't access your account, you can try to recover your account.
To regain access, you'll need to verify your identity by providing a scan or photo of a valid government-issued ID document. To protect your account, we cannot modify your Two-Step Verification settings until your identity is successfully verified. If you can sign in to your account, you'll have full access to manage your account settings.
Before starting account recovery, try signing in with a registered backup method or from a trusted device.
If you still cannot sign in, follow these steps to recover your account.
- Go to Two-Step Verification Account Recovery.
- Follow the on-screen instructions to upload your identity document.
- Make sure that your name and address, and the issuing authority (for example, state or country) are visible.
- Cover, conceal, or remove sensitive information such as account numbers or identification numbers.
The verification process can take 1–2 days to complete. We'll email you to confirm once Two-Step Verification has been disabled. You'll then be able to access your account with only your password.
UPVOTE 👍 / DOWNVOTE 👎 this post if you enjoy seeing content like this. Leave a comment on this post with questions you may have about this topic and let us know what subject you want us to feature next!
Best,
Roberto
