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Seller_AbNxRoXI4hg4U

FBM Auto-Authorised Returns....not arriving!

Hi

We have a significant number of FBM Auto-Authorised Returns sitting on our portal, some going back 50 or so days.

Our understanding is that the customer was refunded for these on the "first scan" of the return label so must have posted them but these returns have never arrived.

We sell relatively low value items and have no reason to believe that these customers are not genuine....but Royal Mail seems to be losing/not-delivering a significant percentage of our returns.

Can anyone advise as to what might be going on here?

What happens if we just leave the really old auto-authorised returns? Should we do anything with them ?

Thanks

183 views
7 replies
Fulfil Orders
Tags:Royal Mail, Shipping, Shipping labels
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user profile
Seller_AbNxRoXI4hg4U

FBM Auto-Authorised Returns....not arriving!

Hi

We have a significant number of FBM Auto-Authorised Returns sitting on our portal, some going back 50 or so days.

Our understanding is that the customer was refunded for these on the "first scan" of the return label so must have posted them but these returns have never arrived.

We sell relatively low value items and have no reason to believe that these customers are not genuine....but Royal Mail seems to be losing/not-delivering a significant percentage of our returns.

Can anyone advise as to what might be going on here?

What happens if we just leave the really old auto-authorised returns? Should we do anything with them ?

Thanks

Fulfil Orders
Tags:Royal Mail, Shipping, Shipping labels
20
183 views
7 replies
Reply
7 replies
user profile
Seller_76AUwmqvSyRIM
In reply to: Seller_AbNxRoXI4hg4U’s post

Have you checked the tracking on these returns? Do they state "Delivered"?

00
user profile
Seller_2MDS66zdjPMUU
In reply to: Seller_AbNxRoXI4hg4U’s post

We do not have a high percentage returns but all are clothing so are automatically approved. Similar to Olly's, these returns are very frequently marked carrier picked up item .... then nothing. The fatuous RM message kindly informs us that they will provide an update when delivered (as if).

Depending on how RM feel about Amazon issuing the lable and not our company we challenge each one as "lost" and may get a refund.

10
user profile
Sunnie_Amazon
In reply to: Seller_AbNxRoXI4hg4U’s post

Hello, @Seller_AbNxRoXI4hg4U,

With the Order ID, you may go to Manage Orders to see if the order was refunded.

Have you reached out to our Support team for them to review these orders? Can you please share your Case ID so I can investigate?

Regards,

Sunnie, from Amazon

00
user profile
Seller_SaVbN7Sql1CLY
In reply to: Seller_AbNxRoXI4hg4U’s post

If they haven't been scanned as delivered, make sure you open SAFE-T claims

00
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user profile
Seller_AbNxRoXI4hg4U

FBM Auto-Authorised Returns....not arriving!

Hi

We have a significant number of FBM Auto-Authorised Returns sitting on our portal, some going back 50 or so days.

Our understanding is that the customer was refunded for these on the "first scan" of the return label so must have posted them but these returns have never arrived.

We sell relatively low value items and have no reason to believe that these customers are not genuine....but Royal Mail seems to be losing/not-delivering a significant percentage of our returns.

Can anyone advise as to what might be going on here?

What happens if we just leave the really old auto-authorised returns? Should we do anything with them ?

Thanks

183 views
7 replies
Fulfil Orders
Tags:Royal Mail, Shipping, Shipping labels
20
Reply
user profile
Seller_AbNxRoXI4hg4U

FBM Auto-Authorised Returns....not arriving!

Hi

We have a significant number of FBM Auto-Authorised Returns sitting on our portal, some going back 50 or so days.

Our understanding is that the customer was refunded for these on the "first scan" of the return label so must have posted them but these returns have never arrived.

We sell relatively low value items and have no reason to believe that these customers are not genuine....but Royal Mail seems to be losing/not-delivering a significant percentage of our returns.

Can anyone advise as to what might be going on here?

What happens if we just leave the really old auto-authorised returns? Should we do anything with them ?

Thanks

Fulfil Orders
Tags:Royal Mail, Shipping, Shipping labels
20
183 views
7 replies
Reply
user profile

FBM Auto-Authorised Returns....not arriving!

by Seller_AbNxRoXI4hg4U

Hi

We have a significant number of FBM Auto-Authorised Returns sitting on our portal, some going back 50 or so days.

Our understanding is that the customer was refunded for these on the "first scan" of the return label so must have posted them but these returns have never arrived.

We sell relatively low value items and have no reason to believe that these customers are not genuine....but Royal Mail seems to be losing/not-delivering a significant percentage of our returns.

Can anyone advise as to what might be going on here?

What happens if we just leave the really old auto-authorised returns? Should we do anything with them ?

Thanks

Fulfil Orders
Tags:Royal Mail, Shipping, Shipping labels
20
183 views
7 replies
Reply
7 replies
7 replies
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Seller_76AUwmqvSyRIM
In reply to: Seller_AbNxRoXI4hg4U’s post

Have you checked the tracking on these returns? Do they state "Delivered"?

00
user profile
Seller_2MDS66zdjPMUU
In reply to: Seller_AbNxRoXI4hg4U’s post

We do not have a high percentage returns but all are clothing so are automatically approved. Similar to Olly's, these returns are very frequently marked carrier picked up item .... then nothing. The fatuous RM message kindly informs us that they will provide an update when delivered (as if).

Depending on how RM feel about Amazon issuing the lable and not our company we challenge each one as "lost" and may get a refund.

10
user profile
Sunnie_Amazon
In reply to: Seller_AbNxRoXI4hg4U’s post

Hello, @Seller_AbNxRoXI4hg4U,

With the Order ID, you may go to Manage Orders to see if the order was refunded.

Have you reached out to our Support team for them to review these orders? Can you please share your Case ID so I can investigate?

Regards,

Sunnie, from Amazon

00
user profile
Seller_SaVbN7Sql1CLY
In reply to: Seller_AbNxRoXI4hg4U’s post

If they haven't been scanned as delivered, make sure you open SAFE-T claims

00
Follow this discussion to be notified of new activity
user profile
Seller_76AUwmqvSyRIM
In reply to: Seller_AbNxRoXI4hg4U’s post

Have you checked the tracking on these returns? Do they state "Delivered"?

00
user profile
Seller_76AUwmqvSyRIM
In reply to: Seller_AbNxRoXI4hg4U’s post

Have you checked the tracking on these returns? Do they state "Delivered"?

00
Reply
user profile
Seller_2MDS66zdjPMUU
In reply to: Seller_AbNxRoXI4hg4U’s post

We do not have a high percentage returns but all are clothing so are automatically approved. Similar to Olly's, these returns are very frequently marked carrier picked up item .... then nothing. The fatuous RM message kindly informs us that they will provide an update when delivered (as if).

Depending on how RM feel about Amazon issuing the lable and not our company we challenge each one as "lost" and may get a refund.

10
user profile
Seller_2MDS66zdjPMUU
In reply to: Seller_AbNxRoXI4hg4U’s post

We do not have a high percentage returns but all are clothing so are automatically approved. Similar to Olly's, these returns are very frequently marked carrier picked up item .... then nothing. The fatuous RM message kindly informs us that they will provide an update when delivered (as if).

Depending on how RM feel about Amazon issuing the lable and not our company we challenge each one as "lost" and may get a refund.

10
Reply
user profile
Sunnie_Amazon
In reply to: Seller_AbNxRoXI4hg4U’s post

Hello, @Seller_AbNxRoXI4hg4U,

With the Order ID, you may go to Manage Orders to see if the order was refunded.

Have you reached out to our Support team for them to review these orders? Can you please share your Case ID so I can investigate?

Regards,

Sunnie, from Amazon

00
user profile
Sunnie_Amazon
In reply to: Seller_AbNxRoXI4hg4U’s post

Hello, @Seller_AbNxRoXI4hg4U,

With the Order ID, you may go to Manage Orders to see if the order was refunded.

Have you reached out to our Support team for them to review these orders? Can you please share your Case ID so I can investigate?

Regards,

Sunnie, from Amazon

00
Reply
user profile
Seller_SaVbN7Sql1CLY
In reply to: Seller_AbNxRoXI4hg4U’s post

If they haven't been scanned as delivered, make sure you open SAFE-T claims

00
user profile
Seller_SaVbN7Sql1CLY
In reply to: Seller_AbNxRoXI4hg4U’s post

If they haven't been scanned as delivered, make sure you open SAFE-T claims

00
Reply
Follow this discussion to be notified of new activity