Amazon collecting the VAT Tax but ask seller to Refund the VAT tax for customer
Hello,
We've been contacted by one of our mutual customers regarding an order placed with you.
Below is the information provided by the customer:
Order number: ......
Item: .......
Reason for contact: Where's My Stuff?
Details: Hello,
Customer has contacted us regarding Vat refund, I can confirm customer is eligible for vat refund, Please help customer with Vat refund and send status update as soon as possible.
To respond to this customer, please reply to this e-mail or visit your seller account at the following link:
https://sellercentral.amazon.co.uk/gp/communication-manager/inbox.html
We hope you're able to work this out with this customer.
Sincerely,
Customer Service Department
Amazon.co.uk
http://www.amazon.co.uk
Amazon collecting the VAT Tax but ask seller to Refund the VAT tax for customer
Hello,
We've been contacted by one of our mutual customers regarding an order placed with you.
Below is the information provided by the customer:
Order number: ......
Item: .......
Reason for contact: Where's My Stuff?
Details: Hello,
Customer has contacted us regarding Vat refund, I can confirm customer is eligible for vat refund, Please help customer with Vat refund and send status update as soon as possible.
To respond to this customer, please reply to this e-mail or visit your seller account at the following link:
https://sellercentral.amazon.co.uk/gp/communication-manager/inbox.html
We hope you're able to work this out with this customer.
Sincerely,
Customer Service Department
Amazon.co.uk
http://www.amazon.co.uk
4 replies
Seller_ZQyopdiwkUHOZ
I wouldn't be surprised if the Customer was asking for a VAT *invoice* and the Customer Services Agent messed up.
You should get in touch with the Buyer and clarify what they were asking for and why.
Just checking, but was this an international order to an EU country?
Seller_R4Mzmn5IEQCof
They may be on a BFPO address in which case they can have it VAT free, you then need to account for this in your book keeping.
Sakura_Amazon_
Hello @Seller_imk7yZKuhgcFa,
This is Sakura from Amazon. Welcome to the Seller Forums.
Did you contact the Buyer? Could you share the result?
Regards,
Sakura
Seller_hUp93TDHDYcmD
Hi can you advise what you did to resolve this, I had one last night. I checked on amazon website and it states that if the invoice is generated by Amazon then Amazon should generate the refund for Market place sellers. I have told the customer to contact Amazon
