Hi,

I have a couple of issues I could really use some help with. My wife had a business seller account a few years ago but hasn't sold anything recently however she would like to start using it again. Upon logging in we found out it had been deactivated, we searched for the old emails and it looks like it was deactivated due to being associated with my personal selling account (previously used to sell my old mobiles when I upgraded several years ago).

We submitted an appeal for this however seller support told us that they can't help until my personal account was reactivated. This seems odd to me but anyway we tried to reactivate the personal account. I have submitted a bank statement and driving licence however every time it goes for a bank verification I get a message saying I have incorrectly selected an individual account (this isn't wrong, the account is personal) and the loop starts again.

So two questions, first is do I really need to reactivate my personal account to resolve the issue with my wifes accout? I'm more than happy to just delete it as it isn't used and I have no intention of using it.

Second is, assuming I have to reactivate my account, how do I get the system to accept that I'm an individual? Every time I raise a support issue I get told it's the wrong "channel" and redirected back to the verification process.

Thanks