item not returned , A-Z Claiom given in Buyers Favour
Hi
My customer was returning an item back to us, the courier failed to deliver and the customer opened a A-Z Claim, Amazon offers the claim in the buyers favour.
When i appealed the decision showing screenshots that it hasn't been delivered, Amazon have stated they withold the original decision as tracking shows it was returned.
item not returned , A-Z Claiom given in Buyers Favour
Hi
My customer was returning an item back to us, the courier failed to deliver and the customer opened a A-Z Claim, Amazon offers the claim in the buyers favour.
When i appealed the decision showing screenshots that it hasn't been delivered, Amazon have stated they withold the original decision as tracking shows it was returned.
1 reply
Sarah_Amzn
Hello @Seller_MeUK3N1GoaT4G,
I'm Sarah with Amazon.
Could you please share the Case ID so I can access the relevant details and see how I can assist.
Kind regards,
Sarah.
