UK KYC Verificiation prompted but no email/performance notification
Im having an issue which can't be solved via Seller Support.
4 months ago I received a KYC email and promptly uploaded verification details, the next day no issues and the account was back up with full selling privileges.
Today I woke up and I had disbursements cancelled and i couldn't request disbursement. After speaking with seller central they said my account has been subject to a verification check and to check performance notifications. The only performance notifications from Amazon are regarding ID for a secondary user that we cannot get a suitable ID from (that amazon needs) until next month. Since, i have deleted the user just in case this is causing the issue.
After further investigation I have noticed that my driving licence expired yesterday, the one issued within amazon KYC back in February - my issue is, if this is the issue why don't i have a notification to upload the new ID document. I can't get through to anyone and i'm just being told to wait 10 days until KYC team get back to me, it's worrying how they've not sent me any communication regarding this. Unfortunately we have staff and bills to pay for -- Any help in terms of point of contact or help from the mods would be really appreciated.
ID 11217982122
@Julia_Amzn@Ezra_Amazon @Spencer_Amazon
UK KYC Verificiation prompted but no email/performance notification
Im having an issue which can't be solved via Seller Support.
4 months ago I received a KYC email and promptly uploaded verification details, the next day no issues and the account was back up with full selling privileges.
Today I woke up and I had disbursements cancelled and i couldn't request disbursement. After speaking with seller central they said my account has been subject to a verification check and to check performance notifications. The only performance notifications from Amazon are regarding ID for a secondary user that we cannot get a suitable ID from (that amazon needs) until next month. Since, i have deleted the user just in case this is causing the issue.
After further investigation I have noticed that my driving licence expired yesterday, the one issued within amazon KYC back in February - my issue is, if this is the issue why don't i have a notification to upload the new ID document. I can't get through to anyone and i'm just being told to wait 10 days until KYC team get back to me, it's worrying how they've not sent me any communication regarding this. Unfortunately we have staff and bills to pay for -- Any help in terms of point of contact or help from the mods would be really appreciated.
ID 11217982122
@Julia_Amzn@Ezra_Amazon @Spencer_Amazon
8 replies
Seller_MG3vU8TryUyVw
This is turning into a nightmare, 3 days on - still no further. Not even a prompt to upload any information, sent suspected details to seller-verification@ but still completely in the dark of what we need to do as have received no perfomance notification/email of what they need
Seller_XiFoFSiU87z6v
I think persistence is best here. i've had similiar issues in the past. have you tried calling seller support on the phone? i find things often get resolved quicker as opposed to emails etc.
Spencer_Amazon
Hello @Seller_MG3vU8TryUyVw,
I checked and saw that additional information regarding your account was shared with you yesterday. You can find everything in your performance notifications.
Regards,Spencer
Seller_MG3vU8TryUyVw
@Spencer_Amazon-- Just noticed on the performance notification date 19th, the one you are referring to in previous message. I have now uploaded information asked for in the email but it clearly states that disbursements should still be available as seen here - as it has not passed the 60 day threshold, this was the first notification about the verification process on the 19th of June.
Ezra_Amazon
Hello @Seller_MG3vU8TryUyVw,
I am sorry for the delay reply. I just checked and it looks like your account is no longer under verification.
Could you confirm this?
Cheers, Ezra
