Downgrading from Professional to Individual Account
Hi. I just signed up for a seller`s account and did not see or have an option between professional and individual account when signing up. I was prompted to pay for professional and could not go back to my previous pages. After registration I switched to individual but I was charged the money for professional. Is there any way for me to get the money back? Thank you
Downgrading from Professional to Individual Account
Hi. I just signed up for a seller`s account and did not see or have an option between professional and individual account when signing up. I was prompted to pay for professional and could not go back to my previous pages. After registration I switched to individual but I was charged the money for professional. Is there any way for me to get the money back? Thank you
4 replies
Connor_Amazon
Hi @Seller_oRCSJk3eKEAiz
Connor from Amazon here, thanks for reaching out.
You can request for a refund by contacting seller support directly via this link:
https://sellercentral.amazon.com/cu/contact-us
However, make sure your account is fully active before you reach out to them.
Best,
Connor
Seller_3VQ4ZU9PeowQE
Hello Connor, I have this same problem, and other issues (see attached screenshot for reference):
1) I want to downgrade to individual, but it says I am "Individual for US and Canada", but "Professional" for Mexico. I cannot alter any of these things. And I did try on a different browser.
2) I want to unenroll from Amazon B2B, but when I select the link, it sends me to an information page, and I am not unenrolled.
3) I want to do my own fulfillment, not via Amazon, but there is NO option to opt out or unenroll.
4) And, lastly, my account was charged the $39.99 fee, but when I went to the /cu/contact us link you posted, it didn't send me anywhere but the same "support" that I have filled out several times.
If I cannot get any of these to work, I want to delete my seller account. This whole process has been confusing and frustrating, I've spent at least two work days trying to get this set up. I hope you can help, thank you!
