Hi there – is there a way to strike through seller feedback left for seller-fulfilled orders due to courier delays?

I’ve recently received negative feedback for items marked as “not received,” even though they were delivered shortly after the feedback was left. In both cases, the parcels arrived just 2 days late (the day after the feedback was posted). As a goodwill gesture, I refunded the postage cost to the buyer, but the feedback has not been changed and I’ve had no further response.

The items were sent using 24-hour tracked delivery, with postage purchased directly through Royal Mail.

In the past, Amazon has automatically struck through similar feedback once tracking showed delivery, with the note: “The fulfilment issues associated with this order were not due to the seller.”

However, in these cases the feedback was left before the tracking status updated.

I believed these should be eligible for removal/strike-through due to courier delay, the feedback now being factually incorrect, and the fact that I use Amazon’s Shipping Setting Automation (which states it offers protection from delays), but I’ve had no success.

I’ve tried appealing through Feedback Manager (where there appears to be no option to appeal) and contacted Seller Support, who have told me they cannot help with feedback.

I can’t see any way to properly appeal these comments, yet they are now putting my account at risk of deactivation. If anyone can advise how I can get these reviewed or appealed, I would really appreciate the help.