Suspended account
Hi,
My account got suspended on Sunday the 25th of October. The reason for the deactivation is my account has been linked to another selling account and some policy violation.
What I don’t understand is when opening my account it took over 5 months as it was linked to another selling account, I finally got this resolved with amazon and started selling in May 2020.
So why would this happen all over again? 5 months of selling and starting to build my brand and it’s all been taken away.
I have submitted an appeal but have yet to receive a response, I know this is going to be a long wait again but I am trying to remain positive that it will get resolved.
If anyone has any suggestions to help me get this resolved quickly
Suspended account
Hi,
My account got suspended on Sunday the 25th of October. The reason for the deactivation is my account has been linked to another selling account and some policy violation.
What I don’t understand is when opening my account it took over 5 months as it was linked to another selling account, I finally got this resolved with amazon and started selling in May 2020.
So why would this happen all over again? 5 months of selling and starting to build my brand and it’s all been taken away.
I have submitted an appeal but have yet to receive a response, I know this is going to be a long wait again but I am trying to remain positive that it will get resolved.
If anyone has any suggestions to help me get this resolved quickly
18 replies
Seller_BS5lg2keRs2QO
Ask for the first 3 letters of the linked account - will help you work out whether it is the same issue you had before or whether they’ve found another one.
Seller_6RrRwSby5uLWw
Hi,
Thanks for the swift response, who do I ask for the first 3 letters?
Do I have start a new case log to get these details?
Seller_5gzWHk6LoB0nT
Did you not get a message when you submitted your appeal saying how long it will take for them to respond?
Seller_6RrRwSby5uLWw
I definitely know not to listen to amazon’s time frame. Is there a correct way to ask for the 3 letters which may be linked to another account?
Seller_6RrRwSby5uLWw
Hi,
I have managed to find out what account got linked and causing my account to be deactivated. This is a rough idea of an explanation I am going to send amazon, do you guys think it will be good enough/ clear enough?
Linked account,
I managed to speak with an amazon representative today on the phone 31/10/2020 at 11.23 am Resolution for CaseID: 6477677152
They explained the reason for my seller account receiving a deactivation notice under section 3 linked accounts on the 25/10/2020.
My account has been linked to an amazon seller account Complete Detox which was registered for amazon.co.uk
I previously resolved this issue with amazon in January 2020 I will attach all the emails I have and my original appeal which can still be viewed under my amazon performance notifications.
Email sent to seller performance team Jan 22, 2020 9:18 PM
Plan of action
From:
"Complete Detox" <completedetox@mail.com>
To:
seller-performance@amazon.co.uk
Date:
Jan 22, 2020 9:18:18 PM
Plan of Action
I am submitting this plan of action to try and get my amazon seller account opened.
I seemed to have opened two seller accounts which was never my intention and was a genuine mistake on my part. I original opened an account using the email address completedetox@mail.com and the user name complete detox, when registering for this account I accidently entered the incorrect LTD company details.
The company details I entered were for infoideas LTD which was the incorrect company details, the correct company details which should have been entered should have been Detox Supplements LTD. I have always been honest with amazon regarding the mistake which I made but unfortunately amazon never responded to help discuss or resolve my issue. The problems lie with me then trying to open another amazon seller account as I wasn’t receiving any response to the first amazon seller account, I opened with the incorrect LTD company details.
The second amazon account I registered for was using this email address detoxsupplememnts1@gmail.comand I submitted all the correct LTD company details. The company details which I submitted was for Detox Supplements LTD.
The details I have submitted was,
My passport information and images
My driving Licence information and images
Detox Supplements Ltd Company registration number and UTR Tax number from HMRC the images of all relevant paperwork.
I have supplied Detox supplements LTD banking details and images of all relevant paperwork.
I also uploaded my personal credit card information and images of a recent letter from my credit card company.
The second seller account I registered for has been charged the £30 seller fees although I have never been allowed to list or sell a product through either account.
I have emailed my issues to the seller-performance@amazon.co.uk from both accounts with no direct response in how to resolve the issues I am experiencing although the issues are from my own genuine mistake.
Moving forward I would like to hopefully have one of the seller accounts opened so I can start selling my branded products on the amazon platforms. I am happy to answer any further questions amazon seller performance team would like to ask or if any further information needs to be supplied, I am happy to do so.
Ps I will email the seller-performance@amazon.co.ukfrom completedetox@mail.com and detoxsupplements1@gmail.com so everything can be looked at and hopefully resolved.
Many thanks
This email was sent to the seller performance team on 24th Jan 2020 at 11:52 AM
Close my account
From:
"complete detox" <completedetox@mail.com>
To:
"seller-performance@amazon.co.uk" <seller-performance@amazon.co.uk>, "seller-verification-enquiry@amazon.co.uk" <seller-verification-enquiry@amazon.co.uk>
Date:
Jan 24, 2020 11:52:44 AM
Hi,
I am requesting that amazon close the seller account I have applied for, the login email for this account is completedetox@mail.com
I have tried closing the account through amazon seller central but I have no response from amazon in regards to this issue.
If I have been charged the £30 seller fees can these also be refunded as the account was never approved or opened.
Many thanks
Response from seller performance team 24th Jan 2020 at 12:58:17 PM
RE:[CASE 5839870332] Your Amazon account
From:
"seller-performance@amazon.co.uk" <seller-performance@amazon.co.uk>
To:
Date:
Jan 24, 2020 12:58:17 PM
Hello Complete Detox,
We received your request to close your account. Your account is currently in an inactive status and no further subscription fees will be charged to your account. If you take no further action on your account, it will remain inactive.
If you wish to appeal the deactivation of your account, you may do so via https://sellercentral-europe.amazon.com/performance/dashboard.
If you have any FBA inventory, please remove it within 30 days of the date your account was deactivated. If you have restricted FBA inventory, please contact inventory-appeals@amazon.co.uk.
If you have any funds remaining in your account 90 days after the deactivation of your account, you may request a disbursement by contacting disbursement-appeals@amazon.co.uk.
Thank you,
Amazon
Follow up email to seller performance team 24th Jan 2020 3:12:26 PM
RE: [CASE 5839870332] Your Amazon account
From:
"complete detox" <completedetox@mail.com>
To:
"seller-performance@amazon.co.uk" <seller-performance@amazon.co.uk>
Date:
Jan 24, 2020 3:12:26 PM
Hi,
I understand the account is inactive so can it not be deleted? The problem is this account was linked to another account in error and this is the issue I am trying to resolve.
I’m not sure if the seller performance team can see my emails and messages regarding all the issues, I have had in trying to open an amazon seller account?
I now have two accounts linked which was never my intention and merely a mistake to a new amazon customer I just want one seller account preferably under the name of complete detox.
If the seller performance team could help me resolve the issues and delete one account so I can open the other that would be great.
Many thanks
Sent from Mail for Windows 10
From: seller-performance@amazon.co.uk
Sent: 24 January 2020 12:58
To: completedetox@mail.com
Subject: RE:[CASE 5839870332] Your Amazon account
Hello Complete Detox,
We received your request to close your account. Your account is currently in an inactive status and no further subscription fees will be charged to your account. If you take no further action on your account, it will remain inactive.
If you wish to appeal the deactivation of your account, you may do so via https://sellercentral-europe.amazon.com/performance/dashboard.
If you have any FBA inventory, please remove it within 30 days of the date your account was deactivated. If you have restricted FBA inventory, please contact inventory-appeals@amazon.co.uk.
If you have any funds remaining in your account 90 days after the deactivation of your account, you may request a disbursement by contacting disbursement-appeals@amazon.co.uk.
Thank you,
Amazon
Response from amazon seller support 25th Jan 2020 at 11:40:59 AM
RE:[CASE 5841365722] Case created from inbound contact.
From:
"Amazon Seller Support" <merch.service05@amazon.co.uk>
To:
Date:
Jan 25, 2020 11:40:59 AM
Hello from Amazon Selling Partner Support,
I understand your concern regarding account termination.
As per our conversation, I request you to please re-enter the bank account information. I have included few help pages related to how to update the bank account details, Please follow the steps included for updating the bank account.
Bank account information:
https://sellercentral-europe.amazon.com/gp/help/help.html/?itemID=G851&ref_=xx_G851_a_r0_cont_sgsearch&referral=A9JD7FMMMX7UF_A1MND3V2UCJTBX
What can I do if my bank account information is not accepted?
https://sellercentral-europe.amazon.com/gp/help/help.html/?itemID=G20191&ref_=xx_G20191_a_r1_cont_sgsearch&referral=A9JD7FMMMX7UF_A1MND3V2UCJTBX
In case, if you want to contact us regarding any issue, please click on the link below:
https://sellercentral-europe.amazon.com/help/hub/support
The verification process will take 72 hrs to complete, post that the amount will be disbursed according to your disbursement date.
I apologize for the inconvenience caused.
Please let us know how we did.
Were you satisfied with the support provided?
Thank you!
To view your case details, please click https://sellercentral-europe.amazon.com/gp/case-dashboard/view-case.html/ref=sc_cd_lobby_vc?caseID=5841365722
Please note: This e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support, please contact us at https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html
Thank you for selling with Amazon.
Ananth K.
Amazon.co.uk Seller Support
Interested in boosting sales? Try Fulfilment by Amazon (FBA): http://www.amazon.co.uk/FulfilmentByAmazon
MORE WAYS TO GET HELP:
Visit our seller forums for help from other sellers: https://sellercentral.amazon.co.uk/forums
Browse all Seller Help topics: http://sellercentral-europe.amazon.com/gp/help
To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:
https://sellercentral-europe.amazon.com/cu/case-dashboard/view-case?caseID=5841365722
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
Email from amazon seller performance team 25th Jan 2020 3:30:42 PM
Your Amazon account
From:
"Amazon" <seller-performance@amazon.co.uk>
To:
Date:
Jan 25, 2020 3:30:42 PM
Hello Complete Detox
We received your request to close your account. Your account is currently in an inactive status and no further subscription fees will be charged to your account. If you take no further action on your account, it will remain inactive.
If you wish to appeal the deactivation of your account, you may do so via https://sellercentral-europe.amazon.com/performance/dashboard.
If you have any FBA inventory, please remove it within 30 days of the date your account was deactivated. If you have restricted FBA inventory, please contact inventory-appeals@amazon.co.uk.
If you have any funds remaining in your account 90 days after the deactivation of your account, you may request a disbursement by contacting disbursement-appeals@amazon.co.uk.
Thank you,
Amazon
Sincerely,
Seller Performance Team
The amazon representative who I spoke with on the phone today asked me to try logging into the amazon seller account with registered email completedetox@mail.com
When I done this while still on the phone this is the screen that appears,
This shows the account is inactive and not being used. I was informed in January 2020 that the account had been closed and deleted by an amazon representative over the phone.
I’m not sure why this issue has arose again now after selling on amazon.co.uk since May 2020 – October 25th 2020.
Seller_6RrRwSby5uLWw
Hi,
I didn’t actually get it in writing unfortunately, but if you look at the image I supplied, if you go to logon onto the incorrect seller account it states (we don’t have a seller account associated with this email address)
I know the email address is correct as amazon support told me over the phone. To begin with both accounts were suspended but when they closed the incorrect account and told me it was deleted, they then reinstated the other account which I have been selling on since May 2020 until 25th October 2020, Just as my FBA listing started performing well they suspend my account.
Seller_6RrRwSby5uLWw
Hi,
It looks like a very similar case to mine, unfortunately it doesn’t say if they got there account reinstated and how long it took.
Is it correct the more you contact amazon about the issue the longer it takes for them to respond?
Seller_6RrRwSby5uLWw
Hi,
The problem is I can’t even logon to the old account to try and appeal that one. It just says there is no seller account associated with that email address.
I think I will have to be patient and see if amazon respond to my latest appeal I sent on the 31st of October.
If I send a message through amazon using the case log system does that also push back the appeal down the list?
Also I have inventory stranded in amazon FBA should I ask for this back now?
I also have funds which states I can’t ask for until 90 days after deactivation which would be roughly 25th Jan 2021, Is there anyway of getting the funds earlier?
Seller_6RrRwSby5uLWw
Hi,
I Just had a thought, but wanted to know if anyone thinks this would delay my appeal from amazon.
If i send an email directly to the seller performance team from the email address which was used for the seller account which should have been deleted. I would explain the whole issue and explain how an amazon representative told me the account would be deleted so I could move forward with the account that I have been using.
Does anyone think that this will just make my case for my account delayed even more?
