tracking issues
Hi, i have been send an email from amazon saying my tracking upload is failing below 90%. Now when i checked my account health, it says valid tracking below 90%. I have been using DHL for past two years and have been uploading the tracking numbers, never had any issues. I have emailed amazon but they have replied back to me with an automated email, doesnt make any sense. Can anyone please let me know?
When i upload tracking information, i choose DHL and then DHL EXPRESS, and everything was working fine with that.
tracking issues
Hi, i have been send an email from amazon saying my tracking upload is failing below 90%. Now when i checked my account health, it says valid tracking below 90%. I have been using DHL for past two years and have been uploading the tracking numbers, never had any issues. I have emailed amazon but they have replied back to me with an automated email, doesnt make any sense. Can anyone please let me know?
When i upload tracking information, i choose DHL and then DHL EXPRESS, and everything was working fine with that.
0 replies
Seller_ZJhFeE3tNKzfh
Thing with VTR though - is if something doesn't actually get scanned by the courier - it fails from a VTR perspective.
So you would need to download your VTR Errors here to see which orders are impacted.
That being said amazon state they verify unscanned parcels in the backend prior to looking at withdrawing your ability to sell in a category. Though you will still get warning emails due to low VTR.
Seller_mS10UjVYuuGor
Are you using DHL Express or DHL parcel (now renamed DHL eCommerce UK)?
If DHL Express the system maybe looking for a 10 digit tracking (that DHL call a waybill number) or for DHL eCommerce a 14 digit tracking (Amazon still have this as DHL parcel).
Sarah_Amzn
Hello @Seller_ffDSmJ9POyrBl,
I'm Sarah with Amazon.
Are you still having issues with VTR or you managed to solve it with Seller Support?
These are some of the reasons why your VTR can be impacted:
- Tracking ID does not have a carrier scan.
- In the VTR report it could show up as “No” under the carrier/ delivery scan if the tracking information was added/ altered after the delivery date.
- The tracking information was confirmed/updated after the order was delivered or after the ship by date.
- An integrated carrier was not used.
- If an integrated carrier was used, it’s a possibility that the carrier did not provide us with the correct information. In that case, please contact the carrier.
- The Carrier/ Shipping service was selected as “Other” on the order page.
Feel free to reach out if you require further assistance.
Kind regards,
Sarah.
