Changed from Individual Seller to Sole Trader/Business and account deactivated and Funds Locked
So I started selling on Amazon less than a year ago, made a decent amount through the Christmas period and was initially selling as an individual seller. I applied for a UTR in December 2023 and registered with HMRC as a sole trader. I tried changing my amazon account information to reflect the fact Im a business now and as soon as I did they deactivated my account. I should mention my funds have been locked since December.
I was told to submit verification that I'm a sole trader. I'm submitted my UTR letter as thats the only thing you get from HMRC to say you're a business. Its been a month that I've been waiting for a reply on my verification. Its supposed to take a maximum of 10 working days. I've called and emailed and no one in amazon seems to know what to do, they keep saying "we've forwarded it to the verification team.. they will be in touch soon".
Anyone know what to do or who to speak to to get my funds released at the very least? It's a good amount of money I could really use right now!
3 replies
Seller_k2X0L9mVRT0pW
it’s a waiting game- thousands in the same position. Worth notingthat chasing them sends you to the back of the queue .
Seller_ZVAz3d5lZuGid
Also, you should have been registered as a business with HMRC right from the start, not after selling for almost a year, and have an Amazon Business Seller Account. As soon as you start selling goods for profit you ARE a business.
.....but yes, it is a waiting game, they will have simply thousands of cases to deal with every day.
Sakura_Amazon_
Hello @Seller_MKsKZlpTeFUaY,
This is Sakura from Amazon. Welcome to the Seller Forums.
I have contacted the relevant Partner Team regarding this. Please, monitor your case log and Performance Notifications and keep us updated. I will also keep an eye on your case
Regards,
Sakura
