Valid Tracking Rate technical issue?
Hopefully just a technical issue but just logged in to see my VTR is 96%. All my items are sent using Buy Shipping > Royal Mail Tracked so should be 100%. It appears the items with a promised delivery date of 4th and 5th of April are showing as 'no scan' whereas looking up the items individually in 'manage orders' they have all been scanned and delivered. Looks like the info isn't being sent to VTR. Anyone else seeing this issue?
Thanks
Valid Tracking Rate technical issue?
Hopefully just a technical issue but just logged in to see my VTR is 96%. All my items are sent using Buy Shipping > Royal Mail Tracked so should be 100%. It appears the items with a promised delivery date of 4th and 5th of April are showing as 'no scan' whereas looking up the items individually in 'manage orders' they have all been scanned and delivered. Looks like the info isn't being sent to VTR. Anyone else seeing this issue?
Thanks
41 replies
Seller_gyP7QgSmDXuID
Out VTR has dropped to 98% even though we purchase all of our postage through Buy Shipping. The same thing happened a couple of months ago it was a technical issue. Amazon need to sort this out as soon as possible because it affects your account and no fault of our own.
Seller_d8YGbIjNqwFxn
Our VTR has dropped today. It is now including Tracked 48 and Tracked 24 Items as defects even though these have all been fully delivered with multiple scans.
We buy our postage outside of Amazon.
Our incorrect defects have a promise date of 3rd, 4th and 5th April
Seller_uIcvGn6e8xZz3
yes same with us. we buy shipping direct from royal mail which integrated with amazon. All fine up to the 3rd and then all orders with pdd for the 4th and 5th show as invalid despite being valid. Expecting more tomorrow.
Seller_ZQyopdiwkUHOZ
Same here. Both Tracked 24 and 48 suddenly on there as of this morning. 93% now. The report shows them all correctly having the tracking ID and have been delivered on time, so the system just isn't recognising they've had carrier scans.
I wouldn't be concerned if the old VTR was in place, but dropping below 95 in the new system? I'm concerned.
Seller_ZQyopdiwkUHOZ
@Ezra_Amazon @Julia_Amzn @Sarah_Amzn @Spencer_Amazon
We need this raising as an issue, and a confirmation that Amazon are aware that it is an issue with the system.
Seller_76AUwmqvSyRIM
Yes, same here. Will they fix it before they suspend our affected categories? Your guess is as good as mine.
Not just Royal Mail is affected.
@Julia_Amazon etc
Seller_UdCB3aWxjRwo9
Same here! it'll fix iteself I'm sure. These glitches always give me comfort when i see others experiencing the same so I'm not so worried now. It's when it's account only specific glitches that sends me into an early grave.
Seller_FQHkqHJI5SqTh
Same here; all affected orders have multiple scans.
Seller_ONmxOCOMs2AF9
Same here, Royal Mail tracked all failing for promised delivery dates around the 3rd and 4th of April. DPD shipments seem to be the same. Hopefully this is a system wide issue and we don't get category suspensions.
On SS chat and this is the response I got when I provided an example order number that has scans and is marked as 'delivered'.
''I have found that you VTR is impacted because of the missing physical scan for your orders.''
Useless!
Valid Tracking Rate technical issue?
Hopefully just a technical issue but just logged in to see my VTR is 96%. All my items are sent using Buy Shipping > Royal Mail Tracked so should be 100%. It appears the items with a promised delivery date of 4th and 5th of April are showing as 'no scan' whereas looking up the items individually in 'manage orders' they have all been scanned and delivered. Looks like the info isn't being sent to VTR. Anyone else seeing this issue?
Thanks
Valid Tracking Rate technical issue?
Hopefully just a technical issue but just logged in to see my VTR is 96%. All my items are sent using Buy Shipping > Royal Mail Tracked so should be 100%. It appears the items with a promised delivery date of 4th and 5th of April are showing as 'no scan' whereas looking up the items individually in 'manage orders' they have all been scanned and delivered. Looks like the info isn't being sent to VTR. Anyone else seeing this issue?
Thanks
Valid Tracking Rate technical issue?
Hopefully just a technical issue but just logged in to see my VTR is 96%. All my items are sent using Buy Shipping > Royal Mail Tracked so should be 100%. It appears the items with a promised delivery date of 4th and 5th of April are showing as 'no scan' whereas looking up the items individually in 'manage orders' they have all been scanned and delivered. Looks like the info isn't being sent to VTR. Anyone else seeing this issue?
Thanks
41 replies
41 replies
Seller_gyP7QgSmDXuID
Out VTR has dropped to 98% even though we purchase all of our postage through Buy Shipping. The same thing happened a couple of months ago it was a technical issue. Amazon need to sort this out as soon as possible because it affects your account and no fault of our own.
Seller_d8YGbIjNqwFxn
Our VTR has dropped today. It is now including Tracked 48 and Tracked 24 Items as defects even though these have all been fully delivered with multiple scans.
We buy our postage outside of Amazon.
Our incorrect defects have a promise date of 3rd, 4th and 5th April
Seller_uIcvGn6e8xZz3
yes same with us. we buy shipping direct from royal mail which integrated with amazon. All fine up to the 3rd and then all orders with pdd for the 4th and 5th show as invalid despite being valid. Expecting more tomorrow.
Seller_ZQyopdiwkUHOZ
Same here. Both Tracked 24 and 48 suddenly on there as of this morning. 93% now. The report shows them all correctly having the tracking ID and have been delivered on time, so the system just isn't recognising they've had carrier scans.
I wouldn't be concerned if the old VTR was in place, but dropping below 95 in the new system? I'm concerned.
Seller_ZQyopdiwkUHOZ
@Ezra_Amazon @Julia_Amzn @Sarah_Amzn @Spencer_Amazon
We need this raising as an issue, and a confirmation that Amazon are aware that it is an issue with the system.
Seller_76AUwmqvSyRIM
Yes, same here. Will they fix it before they suspend our affected categories? Your guess is as good as mine.
Not just Royal Mail is affected.
@Julia_Amazon etc
Seller_UdCB3aWxjRwo9
Same here! it'll fix iteself I'm sure. These glitches always give me comfort when i see others experiencing the same so I'm not so worried now. It's when it's account only specific glitches that sends me into an early grave.
Seller_FQHkqHJI5SqTh
Same here; all affected orders have multiple scans.
Seller_ONmxOCOMs2AF9
Same here, Royal Mail tracked all failing for promised delivery dates around the 3rd and 4th of April. DPD shipments seem to be the same. Hopefully this is a system wide issue and we don't get category suspensions.
On SS chat and this is the response I got when I provided an example order number that has scans and is marked as 'delivered'.
''I have found that you VTR is impacted because of the missing physical scan for your orders.''
Useless!
Seller_gyP7QgSmDXuID
Out VTR has dropped to 98% even though we purchase all of our postage through Buy Shipping. The same thing happened a couple of months ago it was a technical issue. Amazon need to sort this out as soon as possible because it affects your account and no fault of our own.
Seller_gyP7QgSmDXuID
Out VTR has dropped to 98% even though we purchase all of our postage through Buy Shipping. The same thing happened a couple of months ago it was a technical issue. Amazon need to sort this out as soon as possible because it affects your account and no fault of our own.
Seller_d8YGbIjNqwFxn
Our VTR has dropped today. It is now including Tracked 48 and Tracked 24 Items as defects even though these have all been fully delivered with multiple scans.
We buy our postage outside of Amazon.
Our incorrect defects have a promise date of 3rd, 4th and 5th April
Seller_d8YGbIjNqwFxn
Our VTR has dropped today. It is now including Tracked 48 and Tracked 24 Items as defects even though these have all been fully delivered with multiple scans.
We buy our postage outside of Amazon.
Our incorrect defects have a promise date of 3rd, 4th and 5th April
Seller_uIcvGn6e8xZz3
yes same with us. we buy shipping direct from royal mail which integrated with amazon. All fine up to the 3rd and then all orders with pdd for the 4th and 5th show as invalid despite being valid. Expecting more tomorrow.
Seller_uIcvGn6e8xZz3
yes same with us. we buy shipping direct from royal mail which integrated with amazon. All fine up to the 3rd and then all orders with pdd for the 4th and 5th show as invalid despite being valid. Expecting more tomorrow.
Seller_ZQyopdiwkUHOZ
Same here. Both Tracked 24 and 48 suddenly on there as of this morning. 93% now. The report shows them all correctly having the tracking ID and have been delivered on time, so the system just isn't recognising they've had carrier scans.
I wouldn't be concerned if the old VTR was in place, but dropping below 95 in the new system? I'm concerned.
Seller_ZQyopdiwkUHOZ
Same here. Both Tracked 24 and 48 suddenly on there as of this morning. 93% now. The report shows them all correctly having the tracking ID and have been delivered on time, so the system just isn't recognising they've had carrier scans.
I wouldn't be concerned if the old VTR was in place, but dropping below 95 in the new system? I'm concerned.
Seller_ZQyopdiwkUHOZ
@Ezra_Amazon @Julia_Amzn @Sarah_Amzn @Spencer_Amazon
We need this raising as an issue, and a confirmation that Amazon are aware that it is an issue with the system.
Seller_ZQyopdiwkUHOZ
@Ezra_Amazon @Julia_Amzn @Sarah_Amzn @Spencer_Amazon
We need this raising as an issue, and a confirmation that Amazon are aware that it is an issue with the system.
Seller_76AUwmqvSyRIM
Yes, same here. Will they fix it before they suspend our affected categories? Your guess is as good as mine.
Not just Royal Mail is affected.
@Julia_Amazon etc
Seller_76AUwmqvSyRIM
Yes, same here. Will they fix it before they suspend our affected categories? Your guess is as good as mine.
Not just Royal Mail is affected.
@Julia_Amazon etc
Seller_UdCB3aWxjRwo9
Same here! it'll fix iteself I'm sure. These glitches always give me comfort when i see others experiencing the same so I'm not so worried now. It's when it's account only specific glitches that sends me into an early grave.
Seller_UdCB3aWxjRwo9
Same here! it'll fix iteself I'm sure. These glitches always give me comfort when i see others experiencing the same so I'm not so worried now. It's when it's account only specific glitches that sends me into an early grave.
Seller_FQHkqHJI5SqTh
Same here; all affected orders have multiple scans.
Seller_FQHkqHJI5SqTh
Same here; all affected orders have multiple scans.
Seller_ONmxOCOMs2AF9
Same here, Royal Mail tracked all failing for promised delivery dates around the 3rd and 4th of April. DPD shipments seem to be the same. Hopefully this is a system wide issue and we don't get category suspensions.
On SS chat and this is the response I got when I provided an example order number that has scans and is marked as 'delivered'.
''I have found that you VTR is impacted because of the missing physical scan for your orders.''
Useless!
Seller_ONmxOCOMs2AF9
Same here, Royal Mail tracked all failing for promised delivery dates around the 3rd and 4th of April. DPD shipments seem to be the same. Hopefully this is a system wide issue and we don't get category suspensions.
On SS chat and this is the response I got when I provided an example order number that has scans and is marked as 'delivered'.
''I have found that you VTR is impacted because of the missing physical scan for your orders.''
Useless!
