Upcoming changes to the automated return authorization exemptions for seller-fulfilled orders

To further ensure operational efficiency and a consistent customer experience, we will update select product exemptions for automated return authorizations. This means that, as of August 31, 2022, Amazon will automatically authorize in-policy return requests on your behalf for the following selection:

• Items classified as ‘hazardous goods’ by Amazon
• Product subcategories Professional Medical supplies and Professional Dental supplies
• Product categories Grocery and Wine
• Product categories Video, Video Games, Software and DVD
• Items classified as ‘hygienic’ by Amazon from product categories Baby, Beauty, Health & Personal Care, Personal Care appliances

On the Manage Returns page, you can identify automatically authorized return requests via the green ‘Auto-authorized’ flag. To view your return requests, go to Manage Returns or download a Return report.

In addition, you will receive an email notification when a buyer creates a return request and it is auto-authorized by Amazon. To ensure that your return notifications are activated and that your email address is up to date, go to Notifications options.

Note that some products will remain exempt from automated return authorizations and that return requests of such items will continue to be sent to you for manual review and authorization. Following are the items included:

• Amazon Custom (customized products)
• Handmade
• Fresh cut flowers & bouquets

For return requests that require your authorization, make sure that you respond within 24 hours. For more information on how to manually process such return requests, go to Process return requests.

Note that this change is an automation of our existing Return policy and that the policy itself remains unchanged.

For more information on the existing Return policy, go to About Our Returns policies.