FBA stock sent abroad by Amazon. How to get it back?
For the past few months I been receiving small FBA fee charges on our account from Amazon Germany and Amazon Spain. We sell UK power adapters so have no dealings with non-UK countries.
I ran an FBA stock report and I see that somehow I've ended up with 10 pieces of stock in Germany, Spain, Italy and Poland. I didn't ask for this as they will never sell there and as a last kick in the teeth Amazon are charging me storage fees for them each month.
Clearly I need to get them back but support are telling me I need to create removal orders. Heaven knows how much this will cost and I don't feel I should be on the hook for it when I never asked for the original transfers.
FBA stock sent abroad by Amazon. How to get it back?
For the past few months I been receiving small FBA fee charges on our account from Amazon Germany and Amazon Spain. We sell UK power adapters so have no dealings with non-UK countries.
I ran an FBA stock report and I see that somehow I've ended up with 10 pieces of stock in Germany, Spain, Italy and Poland. I didn't ask for this as they will never sell there and as a last kick in the teeth Amazon are charging me storage fees for them each month.
Clearly I need to get them back but support are telling me I need to create removal orders. Heaven knows how much this will cost and I don't feel I should be on the hook for it when I never asked for the original transfers.
14 replies
Seller_k2X0L9mVRT0pW
Irrespective of whose fault it is - Amazon wont send cross border removals anyway. I suspect it would be easier/cheaper to ask Amazon to dispose of the stock in those countries. There will be a charge though.
Seller_0msMReDTskp1Y
Update: I have now been reimbursed for all 10 items and they have disappeared from my inventory, so no more foreign storage charges for me.
On the downside, all the reimbursements have been made in euros and I can't access them.
I've started a new case with support for this spin-off to the original problem.
Seller_DJqWlEby6fi8n
We've have a similar problem, been going on nearly a year, still not fully resolved, total nightmare. From our experience Amazon won't care how much it costs you, or even if it is possible for you to do this. They seem to take the attitude that it's easier/cheaper to get new sellers that to work ethically with the ones they have.
For us, Amazon knows it is their fault and so are just trying to avoid it and close the case down in the hope it will go away. They've said so many contradictory things about it over the period that now they won't even respond to questions. Total shambles. Total disgrace.
The history of it is here https://sellercentral.amazon.co.uk/seller-forums/discussions/t/e63f0a7a-9122-4d11-9a62-164025109fb2
Keep posting about it and pushing for a fair outcome. Let me know how you get on.
Seller_0msMReDTskp1Y
Just to close this one out, Amazon have now refunded me in full, in GBP, for the stock that was sent over to europe.
It took at least 20 interactions with support to get it resolved, but we managed it in the end.
