Product flagged for containing an ingredient that is doesn't
I've had a performance notification alert for a product because it contains "Eurycoma Longifolia".
The product doesn't contain Eurycoma Longifolia. My appeal, which contains a photo of the ingredients list, and search results from the Novel Food catalogue showing that this isn't prohibited have been unsucessful (and further evidence has had"careful consideration" before being closed in.....1 min).
Furthermore, there are plenty of products on Amazon that are the same product as that I am trying to list (Fadogia Agrestis). They have Fadogia Agrestis in their title, description, and ingredients list, how are these not getting flagged?
There isn't anything else in the product I'm listing, other than capsule shell. What is the issue here, and how can I appeal effectivly?
Product flagged for containing an ingredient that is doesn't
I've had a performance notification alert for a product because it contains "Eurycoma Longifolia".
The product doesn't contain Eurycoma Longifolia. My appeal, which contains a photo of the ingredients list, and search results from the Novel Food catalogue showing that this isn't prohibited have been unsucessful (and further evidence has had"careful consideration" before being closed in.....1 min).
Furthermore, there are plenty of products on Amazon that are the same product as that I am trying to list (Fadogia Agrestis). They have Fadogia Agrestis in their title, description, and ingredients list, how are these not getting flagged?
There isn't anything else in the product I'm listing, other than capsule shell. What is the issue here, and how can I appeal effectivly?
3 replies
Jona_Amazon
Hi @Seller_rluydfDQ8rGNc,
I'm Jona from Amazon.
It's been awhile, but I wanted to know if you are still experiencing the same issue?
Let me know if you still need assistance or if your problem was solved by now.
Best,
Jona
