Delivery after Christmas on all my listings. Why?
I am a uk marketplace seller and this by far my busiest time of year. Suddenly I discovered yesterday that all my buy box winning listings are saying delivery after Christmas when I have at least until Friday 18th to dispatch items for Xmas delivery even by standard delivery. Obviously order numbers have dropped dramatically.
My default handling time is set at 1 to 2 days. I was told by Amazon yesterday that there is a handling box in each individual listing in my inventory which I need to edit (I never knew about this and I have been selling on Amazon for over 10 years). I edited about 50 of my listings over 24 hours ago now and nothing has changed so far. I strongly suspect it will make no difference. I can see other Amazon Marketplace sellers are still getting delivery estimates before Christmas for standard delivery so I know it’s not just a blanket thing for COVID.
I think this is my 11th Christmas selling on Amazon and never had this issue before. My Performance shows no issues. What is going on?
Delivery after Christmas on all my listings. Why?
I am a uk marketplace seller and this by far my busiest time of year. Suddenly I discovered yesterday that all my buy box winning listings are saying delivery after Christmas when I have at least until Friday 18th to dispatch items for Xmas delivery even by standard delivery. Obviously order numbers have dropped dramatically.
My default handling time is set at 1 to 2 days. I was told by Amazon yesterday that there is a handling box in each individual listing in my inventory which I need to edit (I never knew about this and I have been selling on Amazon for over 10 years). I edited about 50 of my listings over 24 hours ago now and nothing has changed so far. I strongly suspect it will make no difference. I can see other Amazon Marketplace sellers are still getting delivery estimates before Christmas for standard delivery so I know it’s not just a blanket thing for COVID.
I think this is my 11th Christmas selling on Amazon and never had this issue before. My Performance shows no issues. What is going on?
102 replies
Seller_Lri0F3X77q6IZ
Any help with would be appreciated. No one at Amazon seems to be able to help me and tell me why this happening or how to resolve it
Seller_sFEUMUfeW5484
It could also just be based upon YOUR delivery address. What’s one of the asins?
Seller_6sxtIS0RbZ5k7
This is what I get for that ASIN
I am on the south west London/Surrey borders
Seller_7VbclcPFFRTnc
B07TSN9KN7
Yes it’s definitely location. If I set the delivery address to Birmingham (which is also struggling at the moment) it’s 30th Dec to 4th Jan. If I set the delivery to Cumbria (which seems to be ok) the delivery is 26th Dec to 30th Dec
So definitely a location issue - including yours
Seller_Lri0F3X77q6IZ
I am looking at listings where marketplace sellers who have won the Buy Box and seeing standard delivery 17 -18th Dec so I can’t see how it’s based on my delivery address
Seller_sFEUMUfeW5484
I rarely have higher than 1% buybox on UK, sometimes zero. Sales are good.
Seller_Lri0F3X77q6IZ
I don’t it’s the buy box so much - it’s the fact that all items are saying delivery after Christmas when you look at our offer. There has been a massive drop off in sales since Friday when it started showing this
Seller_9UUlSlJeeHU0I
I discovered it as well though do not have Buy box- shows 5 days after sale comes through before shipping! I now have decided to add to all my descriptions “same or next day shipping”
Seller_drLRJgrBPnFBI
I would quickly update your handling time for all items to 1 day (you can do this via upload and it takes place within 1 hour). Then check the delivery times in your shipping settings.
So, I have a handling time of 1 day and a UK delivery time of 3-5 days, so my delivery estimate is still before Christmas
