Recieved customer authenticity complaint
Hi, wonder if anyone can help here.
I have received a customer authenticity complaint (that is, customer raising concern about quality of product and mentioning they think 'it's fake'). My listing has been deactivated. However, on this listing, I used manufacturer barcode and so the product was commingled with other sellers' products. Is it possible to request Amazon to investigate to identify and track the source of the product? What if this product is from another seller? How can I be sure that the product that customer received and complained about has indeed being taken from my inventory and not another seller's inventory?
Recieved customer authenticity complaint
Hi, wonder if anyone can help here.
I have received a customer authenticity complaint (that is, customer raising concern about quality of product and mentioning they think 'it's fake'). My listing has been deactivated. However, on this listing, I used manufacturer barcode and so the product was commingled with other sellers' products. Is it possible to request Amazon to investigate to identify and track the source of the product? What if this product is from another seller? How can I be sure that the product that customer received and complained about has indeed being taken from my inventory and not another seller's inventory?
2 replies
Seller_d8YGbIjNqwFxn
Can you not submit the information they require? Normally invoices.
I would try that as the first step as that is most likely to get the violation cleared.
Commingling always has this risk if you share your listing with other sellers. I for one wouldn't use it and would always apply a FNSKU sticker.
Seller_UImKvM8RwScxb
Don't use Manufacturer Barcode unless you're the only seller.
Recieved customer authenticity complaint
Hi, wonder if anyone can help here.
I have received a customer authenticity complaint (that is, customer raising concern about quality of product and mentioning they think 'it's fake'). My listing has been deactivated. However, on this listing, I used manufacturer barcode and so the product was commingled with other sellers' products. Is it possible to request Amazon to investigate to identify and track the source of the product? What if this product is from another seller? How can I be sure that the product that customer received and complained about has indeed being taken from my inventory and not another seller's inventory?
Recieved customer authenticity complaint
Hi, wonder if anyone can help here.
I have received a customer authenticity complaint (that is, customer raising concern about quality of product and mentioning they think 'it's fake'). My listing has been deactivated. However, on this listing, I used manufacturer barcode and so the product was commingled with other sellers' products. Is it possible to request Amazon to investigate to identify and track the source of the product? What if this product is from another seller? How can I be sure that the product that customer received and complained about has indeed being taken from my inventory and not another seller's inventory?
Recieved customer authenticity complaint
Hi, wonder if anyone can help here.
I have received a customer authenticity complaint (that is, customer raising concern about quality of product and mentioning they think 'it's fake'). My listing has been deactivated. However, on this listing, I used manufacturer barcode and so the product was commingled with other sellers' products. Is it possible to request Amazon to investigate to identify and track the source of the product? What if this product is from another seller? How can I be sure that the product that customer received and complained about has indeed being taken from my inventory and not another seller's inventory?
2 replies
2 replies
Seller_d8YGbIjNqwFxn
Can you not submit the information they require? Normally invoices.
I would try that as the first step as that is most likely to get the violation cleared.
Commingling always has this risk if you share your listing with other sellers. I for one wouldn't use it and would always apply a FNSKU sticker.
Seller_UImKvM8RwScxb
Don't use Manufacturer Barcode unless you're the only seller.
Seller_d8YGbIjNqwFxn
Can you not submit the information they require? Normally invoices.
I would try that as the first step as that is most likely to get the violation cleared.
Commingling always has this risk if you share your listing with other sellers. I for one wouldn't use it and would always apply a FNSKU sticker.
Seller_d8YGbIjNqwFxn
Can you not submit the information they require? Normally invoices.
I would try that as the first step as that is most likely to get the violation cleared.
Commingling always has this risk if you share your listing with other sellers. I for one wouldn't use it and would always apply a FNSKU sticker.
Seller_UImKvM8RwScxb
Don't use Manufacturer Barcode unless you're the only seller.
Seller_UImKvM8RwScxb
Don't use Manufacturer Barcode unless you're the only seller.
