Hi everyone, I’m currently facing an issue with my account registration and could really use some guidance.

During the registration process, I mistakenly entered my EIN in the Company Registration Number field. Unfortunately, the field became uneditable (greyed out) after submission, so I haven’t been able to correct it.

Because of this mismatch with my official documents, my account has been deactivated, and my reactivation request was rejected.

I've reached out to support multiple times, but each time I get the same generic response within seconds: “Submit an appeal.” It doesn’t address the issue of the uneditable field, and I’m stuck in a loop without being able to fix the core problem.

Has anyone experienced this or know how I can get the field unlocked or reset so I can enter the correct info and properly verify my account?

Any help would be greatly appreciated!