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Seller_znTeHti2qvorY

Amazon support from someone based at the HEAD OFFICE.

Hello was previously helped by Sarah, whom I was very grateful to, as I was on the verge of a nervous breakdown.

Sarah, if you are still active, please kindly view all messages between us and the buyer and indeed the detailed attachment we forwarded to the BOT in the A-Z department, which clearly shows delivery and reconfirmation from the carrier.

Order no: Order ID: 203-1617990-6115533

Thank you in advance for giving me some hope left in the human race.

70 views
16 replies
Manage Buyer Experience
Tags:A to Z Claims
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user profile
Seller_znTeHti2qvorY

Amazon support from someone based at the HEAD OFFICE.

Hello was previously helped by Sarah, whom I was very grateful to, as I was on the verge of a nervous breakdown.

Sarah, if you are still active, please kindly view all messages between us and the buyer and indeed the detailed attachment we forwarded to the BOT in the A-Z department, which clearly shows delivery and reconfirmation from the carrier.

Order no: Order ID: 203-1617990-6115533

Thank you in advance for giving me some hope left in the human race.

Manage Buyer Experience
Tags:A to Z Claims
00
70 views
16 replies
Reply
16 replies
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_znTeHti2qvorY’s post

Sarah is not at Head Office (as far as we know) - she is simply one of the forum moderators. You would need to tag in Sarah to your post for her to see it - which I have done for you. @Sarah_Amzn

30
user profile
Ezra_Amazon
In reply to: Seller_znTeHti2qvorY’s post

Hello @Seller_znTeHti2qvorY

I've contacted the partner team about your A to Z claim and will update you once I hear back from them.

As a reminder, please stick to one thread per issue, do not create duplicated threads. If you need to provide updates, just add them as comments to your original thread.

Thanks, Ezra

00
user profile
Seller_znTeHti2qvorY
In reply to: Seller_znTeHti2qvorY’s post

Thank you Ezra. If I need to send you an attachment, please advise how I can do this.

00
user profile
Ezra_Amazon
In reply to: Seller_znTeHti2qvorY’s post

Hi @Seller_znTeHti2qvorY,

I’ve gone through all the Seller Support cases you raised and escalated everything, including the tracking info, messages, and even the delivery photo.

That said, the A-to-Z and partner teams completed a final review. Since the order was shipped and delivered late, and the signature doesn’t match the buyer, they won’t reverse the claim (even with the photo). Their decision is final and can’t be appealed further.

I know this isn’t the outcome you were hoping for, but I wanted to be upfront and clear about where things stand. If the buyer confirms receipt and agrees to repay, that’s the only possible next step.

Thanks again for your time and understanding.

Best, Ezra

00
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user profile
Seller_znTeHti2qvorY

Amazon support from someone based at the HEAD OFFICE.

Hello was previously helped by Sarah, whom I was very grateful to, as I was on the verge of a nervous breakdown.

Sarah, if you are still active, please kindly view all messages between us and the buyer and indeed the detailed attachment we forwarded to the BOT in the A-Z department, which clearly shows delivery and reconfirmation from the carrier.

Order no: Order ID: 203-1617990-6115533

Thank you in advance for giving me some hope left in the human race.

70 views
16 replies
Manage Buyer Experience
Tags:A to Z Claims
00
Reply
user profile
Seller_znTeHti2qvorY

Amazon support from someone based at the HEAD OFFICE.

Hello was previously helped by Sarah, whom I was very grateful to, as I was on the verge of a nervous breakdown.

Sarah, if you are still active, please kindly view all messages between us and the buyer and indeed the detailed attachment we forwarded to the BOT in the A-Z department, which clearly shows delivery and reconfirmation from the carrier.

Order no: Order ID: 203-1617990-6115533

Thank you in advance for giving me some hope left in the human race.

Manage Buyer Experience
Tags:A to Z Claims
00
70 views
16 replies
Reply
user profile

Amazon support from someone based at the HEAD OFFICE.

by Seller_znTeHti2qvorY

Hello was previously helped by Sarah, whom I was very grateful to, as I was on the verge of a nervous breakdown.

Sarah, if you are still active, please kindly view all messages between us and the buyer and indeed the detailed attachment we forwarded to the BOT in the A-Z department, which clearly shows delivery and reconfirmation from the carrier.

Order no: Order ID: 203-1617990-6115533

Thank you in advance for giving me some hope left in the human race.

Manage Buyer Experience
Tags:A to Z Claims
00
70 views
16 replies
Reply
16 replies
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Seller_ZVAz3d5lZuGid
In reply to: Seller_znTeHti2qvorY’s post

Sarah is not at Head Office (as far as we know) - she is simply one of the forum moderators. You would need to tag in Sarah to your post for her to see it - which I have done for you. @Sarah_Amzn

30
user profile
Ezra_Amazon
In reply to: Seller_znTeHti2qvorY’s post

Hello @Seller_znTeHti2qvorY

I've contacted the partner team about your A to Z claim and will update you once I hear back from them.

As a reminder, please stick to one thread per issue, do not create duplicated threads. If you need to provide updates, just add them as comments to your original thread.

Thanks, Ezra

00
user profile
Seller_znTeHti2qvorY
In reply to: Seller_znTeHti2qvorY’s post

Thank you Ezra. If I need to send you an attachment, please advise how I can do this.

00
user profile
Ezra_Amazon
In reply to: Seller_znTeHti2qvorY’s post

Hi @Seller_znTeHti2qvorY,

I’ve gone through all the Seller Support cases you raised and escalated everything, including the tracking info, messages, and even the delivery photo.

That said, the A-to-Z and partner teams completed a final review. Since the order was shipped and delivered late, and the signature doesn’t match the buyer, they won’t reverse the claim (even with the photo). Their decision is final and can’t be appealed further.

I know this isn’t the outcome you were hoping for, but I wanted to be upfront and clear about where things stand. If the buyer confirms receipt and agrees to repay, that’s the only possible next step.

Thanks again for your time and understanding.

Best, Ezra

00
Follow this discussion to be notified of new activity
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_znTeHti2qvorY’s post

Sarah is not at Head Office (as far as we know) - she is simply one of the forum moderators. You would need to tag in Sarah to your post for her to see it - which I have done for you. @Sarah_Amzn

30
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_znTeHti2qvorY’s post

Sarah is not at Head Office (as far as we know) - she is simply one of the forum moderators. You would need to tag in Sarah to your post for her to see it - which I have done for you. @Sarah_Amzn

30
Reply
user profile
Ezra_Amazon
In reply to: Seller_znTeHti2qvorY’s post

Hello @Seller_znTeHti2qvorY

I've contacted the partner team about your A to Z claim and will update you once I hear back from them.

As a reminder, please stick to one thread per issue, do not create duplicated threads. If you need to provide updates, just add them as comments to your original thread.

Thanks, Ezra

00
user profile
Ezra_Amazon
In reply to: Seller_znTeHti2qvorY’s post

Hello @Seller_znTeHti2qvorY

I've contacted the partner team about your A to Z claim and will update you once I hear back from them.

As a reminder, please stick to one thread per issue, do not create duplicated threads. If you need to provide updates, just add them as comments to your original thread.

Thanks, Ezra

00
Reply
user profile
Seller_znTeHti2qvorY
In reply to: Seller_znTeHti2qvorY’s post

Thank you Ezra. If I need to send you an attachment, please advise how I can do this.

00
user profile
Seller_znTeHti2qvorY
In reply to: Seller_znTeHti2qvorY’s post

Thank you Ezra. If I need to send you an attachment, please advise how I can do this.

00
Reply
user profile
Ezra_Amazon
In reply to: Seller_znTeHti2qvorY’s post

Hi @Seller_znTeHti2qvorY,

I’ve gone through all the Seller Support cases you raised and escalated everything, including the tracking info, messages, and even the delivery photo.

That said, the A-to-Z and partner teams completed a final review. Since the order was shipped and delivered late, and the signature doesn’t match the buyer, they won’t reverse the claim (even with the photo). Their decision is final and can’t be appealed further.

I know this isn’t the outcome you were hoping for, but I wanted to be upfront and clear about where things stand. If the buyer confirms receipt and agrees to repay, that’s the only possible next step.

Thanks again for your time and understanding.

Best, Ezra

00
user profile
Ezra_Amazon
In reply to: Seller_znTeHti2qvorY’s post

Hi @Seller_znTeHti2qvorY,

I’ve gone through all the Seller Support cases you raised and escalated everything, including the tracking info, messages, and even the delivery photo.

That said, the A-to-Z and partner teams completed a final review. Since the order was shipped and delivered late, and the signature doesn’t match the buyer, they won’t reverse the claim (even with the photo). Their decision is final and can’t be appealed further.

I know this isn’t the outcome you were hoping for, but I wanted to be upfront and clear about where things stand. If the buyer confirms receipt and agrees to repay, that’s the only possible next step.

Thanks again for your time and understanding.

Best, Ezra

00
Reply
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